[Resolved]  Samsung India — Air conditioner

Address:	500082
Website:	After sales service in upgrading the AC UNIT

We have purchased a SAMSUNG 12JC3 1.0 Ton Regular AC of MRP of Rs.32500. on 29.03.2016 during the UGADI Festival Offer from BAJAJ ELECTRONICS, PUNJAGUTTA, duly paying the Down payment of Rs.5400.
On enquiring the details we found the SAMSUNG 1.0 ton AC with INVERTER is better suited for us.
On 30.03.2016 we approached the BAJAJ ELECTRONICS Show room for Upgrading the Instrument, which was AGREED TO by the Manager and informed us to come on 31.03.2016 afternoon for the paper work.
On 31.03.2016 when we approached the Bajaj Electronics, the staff has not solved the issue and were non-cooperative.
Meanwhile the Delivery person arrived at our residence, which was not acknowledged by us informing him about the upgrading of the Instrument.
We were trying to approach the BAJAJ People over the Phone listed in the bill. There is no response nor anybody has called us.
The Aggresive advertising from the management in offering the purchases is not carried out in sorting out the issues after sales.
We are quite disappointed by the response from the Staff of Bajaj Electronics in sorting out our issue.
Being a regular customer of Bajaj Electronics, we are feeling the pinch of the poor after sales services.