[Resolved]  Samsung India — Bad service issue

Address:	New Delhi, Delhi, 110078
Website:	ww.samsung.com

Hi all..

I am using samsung galaxy s6.. From last 18 months.. M facing some issue in that phone.. The phone got hang many times and suddenly before few days.. I kept my phone on charging but suddenly it got switched off.. Then i went to service centre i. E., [hcl services ltd. C-5, new krishna park janakpuri]. They told me that some liquid was there in the phone due to that we have to change the charging connecter which cost u arnd rs.1100.. If the same problem occurs then we also change the battery worth rs.1200 (Approx).. N still the prblm was not solved then we replace ur screen folder..
But after 3 days when i called on service centre no. (011_[protected] then a guy (Arjun) picked my call.. I told him to connect me to vikram who is taking care of the same.... Then arjun told me that vikram is not avilable.. He will be there within 10 mins.
Then i called aftr 10 mins. Agn arjun picked my call nd he told me that still vikram has not come.. Then i discussed my issue with arjun nd gave my bill no. To arjun.. Then arjun told me that mother board o[censored]r phone is not working.. It will cost u more than rs.12000.. I told him to connect me with vikram he agn said that vikram is on lunch.. Than i gave around 15 calls.. But no one picked my call.. Than aftr the same agn arjun picked my call and he told me that vikram will be there within 5 mins. But still they repeated this rubbish.. I called agn so many times but no one gave a single response to me..
I'll take this issue to the higher authorities.. I mean m using a bloody smartphone which costs me around rs.40, 000 and they guys are treating me like i have taken a keypad handset... Very bad and disgussting experience i ever had with a company.. Kindly do the needfull and the copy of reciept is already attached.. And i want a quick response..
Regards-
Puneet bhandoria
(+91_[protected])