[Resolved]  Samsung India — blocking of lost handset to prevent its misuse

Address:382424

A call was received from +[protected] today on 27 nov 16 at approximately 1330hrs wherein your call centre employee tried to find out regarding servicing of the lost mobile phone on 24 nov 17 whose details were submittedto you on 04 oct 17 for tracking or blocking which is considered to be well within your domain. It is reteriated that the handset stands lost from 04 oct 17.

Extracts ofcomplaint submitted on 04 oct 17 are given below. Following complaint submitted on 04 oct 17 still unresoved.

Mobile number [protected] registered in my name was lost at approximately 0920 hours on 04 september 2017 at gandhinagar, gjarat in general area of dps gandhinagar, gujarat. It was being used with phone samsung galaxy a8 imei numbers 353004/07/095895/9 and 353005/07/095895/6. My wife was using the phone and sim. She travelled in uber taxi gj-01-et9749 (Driver mobile number [protected]) from my house in sugad, gandhinagar to dps school.

It is requested that a case be taken up with concerned government authorities to track the costly handset by imei and block it permanently. I had purchased the handset on 30/10/15 from samsung it store, sr computer annexe, 37, 38 krishna nagar, mathura vide invoice no 2324. I may be intimated of the success by a call on [protected] or on my mail id.

Thanking you in anticipation.

Regards.

Amit sharma
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Jan 3, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt. Ltd.
Dec 19, 2017
Updated by amitop
Complaint still unresolved. I fail to understand how the lost phone was serviced at your service center at Noida in last week of Nov 17 despite reporting its loss with IMEI Numbers in first week of Oct 2017. Was it not your duty to report the customer who had come with the lost phone to Police for theft.
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