[Resolved]  Samsung India — complaint about refrigerator

Address:New Delhi, Delhi, 110064

I had bought a new refrigerator last year in october 2016.
The fridge has been giving repeated problems.
The new fridge had stain marks on body which have become light after rubbing but are still there.
Later in july 2017 frosting problem appeared which was resolved after replacement of two parts.
Now again frosting problem has appeared and mo solution has been provided to me.

Please replace my fridge else i will have to go to consumer forum.
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Nov 10, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Oct 10, 2017
Updated by Vsaraf
My e-mail address is [protected]@maruti.co.in and my complaint service order number is [protected]
regards
Vivek
Complaint comments 

Comments

Samsung India — samsung level u bluetooth headphone

Reference number for my previous complain is [protected]. The call was closed without giving me any solution. Extremely disappointed at this service of samsung. Indian companies are better at handling complains like micromax and lava than samsung.
Samsung India Customer Care's response, Oct 14, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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