[Resolved] Samsung India — Complaint against service center laxmi nagar

05vivek arora

from Delhi, Delhi

Address:

New Delhi, Delhi, 110051

Respected Sir
With due regards this is to inform you that I Vivek Arora bought SAMSUNG A9 PRO on 4th december 2016
and same day started facing issue of overheating and r
ed dot besides message icon from 5th December. Went to LAXMI NAGAR SERVICE CENTRE on the same got the problem rectified by upgrading the software as said by customer care Executive. Still tge problem persist, I approacged again to your service centre and they kept my phone the slip issued to ke stated only red dot problem not the heating of the set. The phone is with your authority.
The concern is not assuring that this problem will not happen again.
Kindly replace the hand set as i have faced issues in the beginning of the purchase and iam not assure about the life of the handset.

Please consider this on priority.
As iam facing problem without phone..

Thnx ®ards .
Vivek arora
[protected]@gmail.com
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Jan 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd