[Resolved]  Samsung India — Defective SAMSUNG GALAXY S5

Address:

Ludhiana, Punjab, 141003

Dear Sir/Madam

One year ago, after quite research, I zeroed in on SAMSUNG GALAXY S5. This handset was highly recommended to me by my near and dear ones. Moreover, I have always been a SAMSUNG buyer. Prior to S5 I had Samsung Quarto. I thoroughly enjoyed my Kinship with SAMSUNG but unfortunately the Galaxy S5 forced me to think otherwise.

Sir, In December 2015 I bought S5 from FLIPKART. After receiving the phone, on the very next day its software misbehaved. I took my phone to the authorised Samsung service station (SAMSUNG MOBILE SERVICE CENTER – MAIN MARKET, FOUNTAIN CHOWK. KIRAN MOBILE CARE, Address: Shop No.4-5, 1st Floor, Main Market, Fountain Chowk, 141001.City: Ludhiana, Punjab, ) and they updated software of my phone. The phone worked well for a few months but after sometime, it again started misbehaving. I again took my Phone to the service station and once again they updated the software. Anyhow, the phone started working well but only for sometime. Third time, I had to go once again to the service station to get my phone checked. And Once again they did the same, updated the software. Sir I ask you, for how many times? Every time my data is erased, every time I have to update my personal data. It is really very disappointing that your service station people have not been able to fix the issue. They are perhaps ignorant as to what is the problem with my handset.

Anyhow, helplessly, I lived with the poor and third class services of your service station people. This is not just the end. Again my phone stopped working and once again I took it to the SAMSUNG service station. I lodged my concern, firmly, with them that time and again you update the software and after a few days the phone is again back to its dilapidated condition. This time they diagnosed the phone thoroughly and reached to the conclusion that there is some serious problem with the motherboard of the handset. Hence, it needs to be replaced and we will do the same.

Sir the whole case is in front of you. It took your otherwise intelligent and efficient SAMSUNG service people full one year to find out the real problem of the phone. Though I have Still doubt, that they have found the real problem.

Sir my warranty is ending on 12th December, 2016. I am really worried what after this?. I fear that my phone will still not work properly. When I asked your service station people that what if the phone again goes strange! Your service executive replied that if it again stopped working, we are not responsible for it.

Sir for the full one year I have been making rounds to SAMSUNG service station to find no good.

I humbly request you to look in to the matter personally and comfort me at the earliest. I further request you to replace my phone as I suffered a lot because of negligent and not caring attitude of your service station people. I can give you the difference if you could give me the higher MODEL of GALAXY Series.

Be charitable while looking in to my matter.

Waiting for a Positive reply

Most Humbly

DR RL Behl
[protected]@gmail.com
[protected]

P.S.

Phone : SAMSUNG GALAXY S5
IEMI Number :- 353295/06/188914/2