[Resolved]  Samsung India — display defect

Address:Guntur, Andhra Pradesh, 522002
Website:samsung

Hi team i have purchase samsung galaxy a8 in reliance digital in december 2016.in my mobile right corner display colour is changed automatically first it was half inch spot after 3 days it was spread out more than 2 inches. When i visit samsung service centre in guntur brodipet area they are saying it is physical damage. I never drop down my mobile no pressure also on mobile how can it comes in physical damage. They are asking rs. 7000 for repair. Is this your service to customers? I want my mobile need to repair or replacement. Hope you can understand.
Regards
Siva bhaskar grigipati
Floor manager
Reliance. Market
Guntur.
[protected].
+1 photos
Was this information helpful?
No (0)
Yes (0)
Dec 14, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

I have already 3 complain number
complain number 1:- [protected] has been Cancelled
complain number 2:- [protected] has been Cancelled
complain number 3:- [protected] has been Cancelled

WHY...??
Why...???

my contact detail
[protected]
jaipur rajasthan, chomu
pin code 303702
Samsung India Customer Care's response, Nov 13, 2017
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Hi i am mahammadali please help me duplicate mobile bill mail mobile number [protected] 15th may 2017

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information