Samsung India — Faulty mobile received. Samsung refused to replace it on 8th day

Address:

682509

I am drafting this mail with lot of disappointment towards my first Samsung brand mobile (Galaxy A7 2016 version) which i brought on 18th February 2016 Evening...
I was previously using HTC brand and was very much satisfied with it...
Because of the low battery backup and screen ppi, i decided to move forward to some flagship mobiles that can be affordable to my financial budget and i picked Samsung galaxy A7 2016 version over my other options like Oneplus2, LG Nexus, Huawei 6p etc...
I was very much impressed with the performance and look of the new device and i boasted very much regarding my choice to pick this as my new mobile...
Everything was alright till day 2 and then i noticed that while voice calling the recipient of my call was missing about 5 to 15 seconds of my voice in between the call...
First i thought it was some network issue and it continued the same on every call i make or receive...
So my first preference was to check the sim card and network issue as my network provider was doing some server update regarding the 4G in my location...
So i contacted my network provider and registered my complaint regarding the issue... They told me that there is no issue with the network and also advised me to change the my sim card and take a duplicate nano sim for my number as i was using a trim down sim card...
so on the 5th day i replaced my sim card with a factory nano sized one and i confronted the same issue even after that...
So i became more curious and tried with my friends another nertwork sim card and found to have the same issue...
So my troubleshooting narrowed to my new mobile which was very much disappointing...
So i decided to pay a visit to the near by Samsung care center and i showed my device and explained the issue to them on[protected] morning...
They first told me that it is some problem with the software and they advised me to update the software through Samsung care center and they did the same from there and returned me the mobile after half an hour...
After setting up my mobile and tried a few calls it was found that the old issue was still persisting and it was worsened than before...
Now the voice missing has become more often during the calls..
so i requested for a full replacement of my device as it was a found to be a factory faulty device and the officials denied my request by saying that i visited the care center after 7 day replacement period...
So i contacted toll free number on the same day regarding the replacement request and they told me that i visited care center on my 8th day of purchase...
So the only option in front of me was to surrendered my mobile for a detailed inspection and repair with spare like advised by the officials and logged a complaint on[protected]...
After 4 - 5 days i received my mobile back from the care center and was informed to me that the problem was with some software side and they resolved the same...
But after coming home back from care center it was found that the old problem is still the same as bad as before...
So i contacted the care center again on the next day and told the issues...
Their 1st respond was that as it was a new model they don't have any technical support available for now and told me to wait for a new software update that will be released in the future from the Samsung side...
I was very much annoyed by this reply and asked them whether anyone else reported any same issues like i am facing and they told that they received only one another regarding some heating issue only...
So it was clear that the issue is only with my mobile and not with the entire produced handsets...
So i again logged a complaint in Samsung care without surrendering my mobile as my medical investigation work entirely depends on spot mailing and claim related online app from my company..
I also called the toll-free no and explained everything to them and they told that my mother board will be replaced to solve the issue...
After a few days i got a call from Samsung care and told that my complaint was withdrawn (cancelled) from their side as they were unable to solve the problem...
So i again contacted the toll free no and requested for a replacement for my faulty mobile and they told that my request will be processed and will get a call back from their side regarding the same...
so i waited for few weeks for that call and didn't get any...
in between i got married and was little busy with that all...
again on last Thursday i contacted the care center in Ernakulam South regarding the replacement request and they told me that they can only repair and wont replace the mobile...

I am very much disappointed on the response from the support team and care center...
So I humbly request you to take necessary action to get me a replacement for my faulty Samsung A7 2016 version as early as possible...
Hope you will consider my situation and do the needful...

With regards
Riju Michael
[protected]
riju.[protected]@gmail.com