Samsung India — Fraudulent company samsung

jaiswalparitosh43

from Mumbai, Maharashtra

Address:

Karnal, Haryana

To,

TRAI/RTI/Consumer Forum,

As I would like to inform you that today I get visit to service center of Samsung 02:37:37 PM
as I have received a top official Mr.Jitender call{SAMSUNG INDIA} AT 2:00 PM where he asked me
to go to service center regarding to my phone problems where I meet Mr. Atul service Manager of
the Service Center where he told that their no any problem in your phone but I had already told
him I as Customer facing a problem and I never said a lie that I am facing a problem, but its
truth Iam facing a problem.

I also get access my mail id of company as well as personal mail id where Mr. Atul said that
you are having a problem in your mail.

As I request you to ask the company that my both the mail id is running in good condition and
also I have tried the same both of the mail id { OFFICIAL & PERSONAL} in my blackberry, where
it is running very smoothly. Why the problem getting faced in the Samsung phone because it a
manufacturing defect.

Second, As I like to inform you that Mr. Atul also get access my Play Store in my phone which
is a owned Copywrite company software where the same problem also get faced the software didn't
get opened, where the reply came from Mr. Atul that you are having a problem in your SIM your
Sim is having a 2G Service.

Again I request you to ask the company that which phone is available in market whose 2G Net
surfing will not getting worked.

Why only the problem is getting faced in my phone and in the samsung phone also.

As I would like to add-on that in every condition Mr. Atul is blaming to me by giving several
excuse that You are having problem in your Mail & in your Both of the SIM {IDEA & RELIANCE}.

So, hereby I request you to kindly ask the company that don't get
me mentally harrased as I have already get mentally harrased by the company behaviour and ask
them to get return my entire money back.

NOTE: "ITS MY AGAIN VISIT TO SERVICE CENTRE BUT THEY ARE ONLY GETTING ME DISTURBED BY WASTING
MY ENTIRE OFFICIAL TIME"

NOTE: " AND ASK TJHE COMPANY TO DEONT CALL ME, ASK THEM TO GET CONTACT THRTOUGH MAIL ONLY"

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Feb 12, 2014

Updated by jaiswalparitosh43 To,
The Ministry Of Corporate Affairs,
New Delhi.

Dear Sir/Mam,

As I would like to infrom you that I Paritosh Jaiswal customer of Samsung India
Mobile facing a different problems in my phone where I had already informed to the service
centre of samsung as the entire details are available in this mail which I had already
discussed with the Samsung team but today several days had been passed but I didn't get short
out my problem as the company is getting me mentally harrased and giving me a mental torcher to
me.

As I would like to inform you that from 25th Jan, 2014 to till 11th Feb 2014, continously
getting a mailed to company but company is taking my matter very lightly. Instead of getting me
a support.
As I would like to inform you that I have already mailed the entire details to TRI, TRAI&
Consumer Forum also, but still the company is not getting me any support.

Where I had already asked the company to get return my money back because their is a
manufacturing defect in my phone and also I had visited several times to service centre, where
the Service Manager naming as Mr. Atul getting agrument with me instead coperating me. where he
& his company Manager name as Jitender totally getting me a blame that its only your fault, you
are not having any problem in your phone but I am highlighting the Problem's with You those
are:--

1. Phone Hanging Problem
2. Email surfing Problem
3. Software Problem
4. Phone getting switch off automatically
5. Internet Problem{PLAY STORE-SURFING PROBLEMS}

As I would like to inform you that I totally fed up with the Service & Quality of Samsung
Company.

Here the company is Looking his own Profit nor Looking Up my Problem. I am totally got fedup
with them.

So, request you take an strict action against company. And I am going to launch case against
company. Here company is getting by pass the value of RTI/TRAI& Consumer Forum. He is giving
his own value he is not giving the value & Service to their customer.

With Regard's
PARITOSH JAISWAL
#[protected]

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Comments

sdbbeg

from Pune, Maharashtra

Horrible experience with Samsung product and the dealer

I have purchased one spilt AC (Samsung Model No: AR18FC2EAPW against Invoice No 5551/DP/RI/13-14 dated 5/1/2014) and financing from M/s Bajaj Finance ltd, Jamshedpur Loan A/c No 5150CD01468703

The Serial no of AC has not been provided in the invoice by the dealer. (Copy attached)

Dealer Name: M/s Electrokraft
27 A Michal Johan Tower, K Road Bistupur
Jamshedpur Contact No:[protected]
Mail id: [protected]@sify.com

During installation we have paid for extra amount for additional pipe, wire, drain pipe and bracket and for that I have not received tax paid bills till date.

As there was no provision of electrical supply point in the date of installation, the person engaged agreed to provide demo just after electrical installation.

When we call after electrical installation they took ten days time to response.

During Demo the New AC not started after that we contact the sales man of dealer Mr. Gaurav ([protected]) but found very irresponsible.
The service engineer came four times and opened AC and informed us that it has to repair.
We have communicated to the dealer through mail dated 11th Feb but we have not received any response from the dealer till date,
We have not allowed repairing and request to replace with new AC.
After four days we received call from the service engineer that the model is not available in the warehouse hence the money paid by me is under process for refund.

sdbbeg

from Pune, Maharashtra

I will never purchase any Sumsung product