[Resolved]  Samsung India — Fridge RT28K3922RZ/HL/NL

Address:	Chennai, Tamil Nadu, 600040
Website:	who cares?

I bought this unit from M/s Vasanth & Co. vide bill 0006730 dated 29.2.16

The refrigerator has not been performing well during the past few months and yesterday it stopped fully. On calling your service dept, they sent a staff to check the unit.

On inspection he stated that
a. the gas has leaked from a brand new equipment within a year.
b. it has to be refilled
c. with warranty it will not be chargeable.

On my demand to know how come a new fridge can lose gas within a year he said that moisture from a small drainage about three floors down and about 300 mts away has corroded the copper tubes.

Is this a Korean joke? If it can corrode copper tubes we human beings living here for years have not been affected by any corroded parts in our body. My previous Whirlpool fridge did function well for 5 years and other brands before that as well.

It is a manufacturing defect and I look forward to you replacing the unit without any further delay as I do not believe on the reasons your service personnel provide and that refilling would solve the problem. Next year I will have to shell out money for refilling and enrich Samsung pocket.

I am retired senior citizen and I dont want to set in motion a legal dispute for this.