[Resolved]  Samsung India — fridge stopped working in only one year no service

Address:

D-204 Tirupati Campus phase-1, adarsh nagar lane no 2, airort road,, Tingre Nagar, Pune, Maharashtra, 411015

I have purchased a refrigerator of samsung ff rt28n3083s9/hl on 18 november 2018, 041d4pbka00872n

It is not working its been 3 days, we are facing problem, our stock in the fridge have wasted, it has been a loss,

Its been only one year for the fridge, why it is not working

I have paid full amount and you people have given me a faulty fridge, it has mentioned that the fridge has a wrranty of 10 years but once i chat with you, you said that we can not help, created a ticket but now nobody is ready to help me. I know the current situation, but is this the way you are helping customers in difficult situation, i want to write complaint to the higher authority regarding this, i have been treated badly with the customer service, you have given me faulty fridge, the most required thing in the lockdown is fridge. People are coming out for service we all know, you can talk to police and come, please help me fix this fridge as soon as possible, or i need refund of my fridge, i choose samsung because its products are reliable, but samsung has failed this time. If a fridge is stopped working in a year so should we buy a new fridge every year, this is injustice to a customer like me, i have tv, washing and a fridge from samsung, please talk to your higher authority and help me as you can, or issue refund as soon as possible. It seems that choosing samsung is a wrong decision. There are thousands of customers out there purchasing your products but can’t you come out and help a customer in a need. I am also working extra these days to provide better service for my company expecting the same with the samsung. Looking for a better response from higher authority of samsung. [protected]@gmail.com [protected]