[Resolved]  Samsung India — i am complaining about the recently purchased samsung galaxy note 8

Address:

605004

I have purchased the new samsung galaxy note 8 phone from the official samsung store at puducherry on 22-oct-2017 21:12.

Issue1: they said you will receive the free wireless charger after 3 days through my galaxy but nothing i have received and no proper response from the shop.
Issue2: i didn't faced any problem till today morning (18-nov-2017) but now my phone screen flashing continuously and i'm not able to use the mobile. I have approached the service center today at 12:00 pm puducherry and requested for the phone replacement since i have used the phone only for 25 days. They said replacement is not possible but we will replace the screen if you agree to pay for that. Then i asked about the warranty and he said we will consider this as a damage (Actually there is no damage on the phone) and we will not able to replace the screen for free of cost. Then i left the service center and called the toll free number about this incident but not getting any solution.

This is the first time i am using the samsung phone (Gifted by my wife) after using nokia, iphone & microsoft for 14+ years. I've not faced such kind of issues with these phones and really worried how you are taking care of the customers and value of the money. Even we have not yet started paying the 1st emi.

I'm working as a technology manager in a it company and i am really is enjoyed using this phone battery life, performance, apps and sharing this to my teams. But today i am totally frustrated and i request you to provide me a solution for this.

Purchase date: 22-oct-2017
Sales invoice number: 470
Phone cost: 67, 900 inr
Place: puducherry
Call reference number: [protected]