[Resolved]  Samsung India — LED tv Red color patches on screen

1. Please refer my complaint No. [protected] dated 10 Nov 16 for Samsung LED 32” (32H5100) registered against Mobile No. [protected] and my mail dated 25 Dec 2016 addressed to CEO Samsung .

2. I am still waiting for a suitable reply from your end. I have contacted many times to your head office, customer care as well as service centre and send many emails in this regard. But they are not giving me proper reply.

I am using unserviceable TV since 10 Nov 2016. Please look into the matter and do the needful .

Regards

Prabhakar Pandey
[protected]
[protected]@yahoo.com

Copy of the mail addressed to CEO Samsung on 25 Dec 2016

Sir,

1. Please refer my complaint No. [protected] dated 10 Nov 16 for Samsung LED 32” (32H5100) registered against Mobile No. [protected].

2. With heavy heart after trying every way out to make things correct, I have been harassed to the level that I thought to right few words.

Right from the beginning -
(a) I have purchased the ‘Samsung LED 32 TV (32H5100)” of your esteemed company on 26 Aug 14 from my savings with extended warranty upto 25 Aug 17.

(b) In August 2014 I had made a mistake that I have bought Samsung LED 32 TV (32H5100) from your esteemed company, worth Rs. 29411/-.
Till mid of January 2015 (approx 5 months) TV worked well, but after that I got some issue with TV Panel. Then I called Samsung support they assigned one technician for the service. Technician found that problem is with TV panel, so he changed the TV panel after approx 10 days and my TV started working normally.

(c) As days passed, same thing starts happening again and again (approx every after six months), Every time I called to the samsung customer support, now here again the same process starts every times your engineer came and changed the TV panel. Within approx 2 years 3-4 Panel have been changed. So product is of Rs. 29411/- and in approx two years, your company has replaced the 4 panel (Rs. 15000/- X 4 panel) worth Rs. 60, 000/- (approx). This means that the life of this expensive TV panel is designed only for 5-6 months. This cannot be considered as a good industrial practice from a reputable manufacturer, not even from a road side manufacturer. Samsung personnel could not give any satisfactory reason on phone for such premature failure. It is not understood that what kind of product Samsung is manufacturing and what kind of technician Samsung is hiring who do not do end to end analysis of the products. Being an India’s leading Appliance Company, why your company don’t have any trained personnel to resolve this type of issues?

(d) Now again, since mid of October I am facing the same problem and lodge a complaint on 10 Nov 16, this time also your service engineer has told me to change the Panel, but this time I refuse to change the Panel. Because, when the last time the same problem was occurred, then also I refused to change the panel, but at that time I got a call from your head office (Ms Silki - +[protected] and she advised me to change the panel this time with assurance that if the same problem persist again in future then my TV will be replaced. Hence, I requested for replacement of TV / refund of my money back. I called up samsung customer care many times and asked to speak to senior in-charge or Zonal head but the call was not forwarded to any senior person. Now I have realised that Samsung services are pathetic and non reliable and quiet harassed by their behaviour.

(e) On 20 Dec 16, I got a call from Mr Rajesh (+[protected] and he offered me Rs. 19000/- against my TV which was refused by me. Because, it is not understood that on what basis your company is offering me Rs. 19000/- for my TV worth Rs. 29411/- + 3234/- (for extended warranty) = total 32645/-, as I am facing this problem since beginning and also my TV is under warranty.

(f) I have purchase Samsung LED TV because your brand is good. But right now I am not satisfied with your brand due to reasons stated above and it is getting a bad impression towards your esteemed company day by day. The company promises best of its products but all the promises seems to be fake. Having the company’s motto as “INSPIRE THE WORLD, CREATE THE FUTURE” is just a show as the company does not follow it. I wanted to pose a question on the quality control of Samsung appliances. Are they made to work for merely 5-6 months? Has most talked about ‘NEXT BIG THING” aimed to work for not more than 5-6 months? Claims that Samsung products are best in its category has also proved to be fake and hypothetical which has raised pro and cons in my blind faith with Samsung products. 99% of 32” LED TV sold by Samsung in Oct / Nov 2013 got the same malfunctioning i.e. Panel faulty and not one is being satisfied by the company. I regret that I had not bothered on their experience before purchasing a Samsung product. The company is pretending to be deaf and dump and selling a poor quality product in Indian market. Whether the company is not answerable to any one? It might be better to buy Qty 2 local branded TV (like Micromax, Panasonic etc.) in Rs. 30000/- Now, I promise myself - not to purchase any Samsung product in my life because, I have never seen such a branded company with low profile workers. Sorry if you heart by my words.

3. Sir, if I have to face such scenario after spending a lot of money on the branded product, I cannot afford this much of harassment. Hence, it is requested that kindly help in getting this issue resolved and give me relief by replacing my TV or by refunding my total money Rs. 29411/- including my extended warranty charge Rs. 3234/-, as I am facing this problem since beginning and also my TV is under warranty, else I am left with only option to take action against your esteemed company through Honourable Consumer Court / Media.

Waiting for an early and a positive response.

Thanking you,

Sincerely,

Prabhakar Pandey
Mobile : [protected]
Email : [protected]@yahoo.com

1. Please refer my complaint No. [protected] dated 10 Nov 16 for Samsung LED 32” (32H5100) registered against Mobile No. [protected] and my mail dated 25 Dec 2016 addressed to CEO Samsung .

2. I am still waiting for a suitable reply from your end. I have contacted many times to your head office, customer care as well as service centre and send many emails in this regard. But they are not giving me proper reply.

I am using unserviceable TV since 10 Nov 2016. Please look into the matter and do the needful .

Regards

Prabhakar Pandey
[protected]
[protected]@yahoo.com

Copy of the mail addressed to CEO Samsung on 25 Dec 2016

Sir,

1. Please refer my complaint No. [protected] dated 10 Nov 16 for Samsung LED 32” (32H5100) registered against Mobile No. [protected].

2. With heavy heart after trying every way out to make things correct, I have been harassed to the level that I thought to right few words.

Right from the beginning -
(a) I have purchased the ‘Samsung LED 32 TV (32H5100)” of your esteemed company on 26 Aug 14 from my savings with extended warranty upto 25 Aug 17.

(b) In August 2014 I had made a mistake that I have bought Samsung LED 32 TV (32H5100) from your esteemed company, worth Rs. 29411/-.
Till mid of January 2015 (approx 5 months) TV worked well, but after that I got some issue with TV Panel. Then I called Samsung support they assigned one technician for the service. Technician found that problem is with TV panel, so he changed the TV panel after approx 10 days and my TV started working normally.

(c) As days passed, same thing starts happening again and again (approx every after six months), Every time I called to the samsung customer support, now here again the same process starts every times your engineer came and changed the TV panel. Within approx 2 years 3-4 Panel have been changed. So product is of Rs. 29411/- and in approx two years, your company has replaced the 4 panel (Rs. 15000/- X 4 panel) worth Rs. 60, 000/- (approx). This means that the life of this expensive TV panel is designed only for 5-6 months. This cannot be considered as a good industrial practice from a reputable manufacturer, not even from a road side manufacturer. Samsung personnel could not give any satisfactory reason on phone for such premature failure. It is not understood that what kind of product Samsung is manufacturing and what kind of technician Samsung is hiring who do not do end to end analysis of the products. Being an India’s leading Appliance Company, why your company don’t have any trained personnel to resolve this type of issues?

(d) Now again, since mid of October I am facing the same problem and lodge a complaint on 10 Nov 16, this time also your service engineer has told me to change the Panel, but this time I refuse to change the Panel. Because, when the last time the same problem was occurred, then also I refused to change the panel, but at that time I got a call from your head office (Ms Silki - +[protected] and she advised me to change the panel this time with assurance that if the same problem persist again in future then my TV will be replaced. Hence, I requested for replacement of TV / refund of my money back. I called up samsung customer care many times and asked to speak to senior in-charge or Zonal head but the call was not forwarded to any senior person. Now I have realised that Samsung services are pathetic and non reliable and quiet harassed by their behaviour.

(e) On 20 Dec 16, I got a call from Mr Rajesh (+[protected] and he offered me Rs. 19000/- against my TV which was refused by me. Because, it is not understood that on what basis your company is offering me Rs. 19000/- for my TV worth Rs. 29411/- + 3234/- (for extended warranty) = total 32645/-, as I am facing this problem since beginning and also my TV is under warranty.

(f) I have purchase Samsung LED TV because your brand is good. But right now I am not satisfied with your brand due to reasons stated above and it is getting a bad impression towards your esteemed company day by day. The company promises best of its products but all the promises seems to be fake. Having the company’s motto as “INSPIRE THE WORLD, CREATE THE FUTURE” is just a show as the company does not follow it. I wanted to pose a question on the quality control of Samsung appliances. Are they made to work for merely 5-6 months? Has most talked about ‘NEXT BIG THING” aimed to work for not more than 5-6 months? Claims that Samsung products are best in its category has also proved to be fake and hypothetical which has raised pro and cons in my blind faith with Samsung products. 99% of 32” LED TV sold by Samsung in Oct / Nov 2013 got the same malfunctioning i.e. Panel faulty and not one is being satisfied by the company. I regret that I had not bothered on their experience before purchasing a Samsung product. The company is pretending to be deaf and dump and selling a poor quality product in Indian market. Whether the company is not answerable to any one? It might be better to buy Qty 2 local branded TV (like Micromax, Panasonic etc.) in Rs. 30000/- Now, I promise myself - not to purchase any Samsung product in my life because, I have never seen such a branded company with low profile workers. Sorry if you heart by my words.

3. Sir, if I have to face such scenario after spending a lot of money on the branded product, I cannot afford this much of harassment. Hence, it is requested that kindly help in getting this issue resolved and give me relief by replacing my TV or by refunding my total money Rs. 29411/- including my extended warranty charge Rs. 3234/-, as I am facing this problem since beginning and also my TV is under warranty, else I am left with only option to take action against your esteemed company through Honourable Consumer Court / Media.

Waiting for an early and a positive response.

Thanking you,

Sincerely,

Prabhakar Pandey
Mobile : [protected]
Email : [protected]@yahoo.com

Thank you very much for your help and support. I got the refund from Samsung India after your interference.. Thanx once again..

Regards
Prabhakar Pandey