[Resolved] Samsung India — mobile handset stolen

1 Review
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Na, Haryana, India
 Madhamanchi P Saradhi on Mar 7, 2019
My handset samsung a9 8gb (Imei no. [protected]) is missed / stolen at prepaid taxi counter of t2 domestic arrival delhi airport around 8:40 pm on 07th march 2019. Please block and find my mobile and inform to my mail id. Purchased from reliance digital / reliance retail on 17/02/2019
C#60381272 dt: 17/02/2019 13:23:35
S#8689 txn#7 r#123
Tax invoice#[protected]
Complaint marked as Resolved Apr 8, 2019

Complaint Status

[Mar 07, 2019] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response, Mar 08, 2019
Dear Customer,

This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt. Ltd.
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    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    Samsung India - mobile handset stolen