[Resolved]  Samsung India — Note 5

Website:

samsung.com

Dear samsung team,

Really appalled to see the management attitude here, company is forcing me to use the defective piece.
I am really surprised that i am being asked to accept the repaired piece. I hope some sense of responsibility towards customers should prevail here.

My point wise explanation

1) my phone had an issue from day 1

2) i have financed my phone via bajaj finance & i am paying my emi's inspite of the fact that my phone is faulty & i will get it as a repaired device only.
3) repaired device simply gets devalued in the market & i have no surety that this phone is going to work smoothly again in future.

Keeping in view the above i am left with the following options

A) my handset to be replaced by new one.
B) if no, i will be forced to stop my emi payments as i am not using the new phone & i am in no mood to pay for the defective handset
C) i will move to consumer court.

It pains that no one is understanding the trauma that i am undergoing after huge capital investment.

I once again make last request to samsung phone to replace my phone or else i (Will be forced to go for some extreme steps here.

Regards
Suzenjeet kour