[Resolved]  Samsung India — pathetic service received at service centre at kolkata, india (mobile problem)

Address:

Kolkata, West Bengal

Dear sir,
Apologies for escalating this petty concern of mine.
I visited babli media centre, kolkata, india on 11/11/2017 at 3.30 pm. Bill no.[protected]. There were 2 black spots on my screen. I was told i need to pay 1700 inr which i agreed.. I categorically asked whether data will remain intact in my internal memory. I was assured it will. (After the front desk lady enquired from technical guys i was replied).
After waiting for 2 hrs i was told that my phone is dead and all data need to be deleted. I called customer support sr no.[protected] and rina tried to help me after discussing with them, but was in vain.. I took on chat support and vineet asked for their name and employee id.. Which they denied.. They also denied to return my phone in the condition i had submitted. I was told to wait till all customers vacate and will discuss with me singly. I felt threatened and unsecured. At 7.40 pm i left.
Sir, i can always shift and purchase a phone of apple or nokia.. But i am of view that for some employee organisation goodwill must not suffer.
What i disliked most an employee called bali deleted all photos of another lady and subdued her with technical jargons. I was also tried by tathagata, seemed to b a senior guy, but i refused to accept.
Again another partially handicapped person was treated with such an indifference that i felt, do we term us as civilized human being?
Even even i was chatting and was having discussion with your call centre, the attitude of the service centre was sarcastic towards me.
May i request you to advise your service centre to return my phone with the data and files as those are of immense emotion values to me so that atleast in future i never have to visit samsung service centres.
Just for your information, today morning i visited micromax service centre at narendrapur, 5 km's from your service centre, but enjoyed my visit..2 weeks back i visited nokia shop and was overwhelmed by the staff's welcome and gesture.
A small suggestion - surprise service quality checks are very important.
An observation - many of the customers were complaining during my 4 hrs stay at your centre.
Something positive was nandita at centre, rina, manish at customer care and vineet at chat support was excellent in delivering my expectations.
Till today i am yet to get back my phone.
Thanking you,
Regards
Suryasis sarcar
[protected]