[Resolved]  Samsung India — Phone at service centre from last 180days

Address:	Mumbai City, Maharashtra, 401209
Website:	www.samsung.com

Hi team,

Complaint Lodge Date: 10/08/2016
CIN No.: [protected]
Model: Samsung Galaxy A8
Resolution: Repair for damage phone

It's been more then 180 days i.e. 6months I'm waiting for my phone to get back. And I'm getting revert like we are waiting for the final approval for my mobile or we haven't got the amount from syska. Everytime im getting revert like we are working on it. Everytime i call i get the update from them saying they have escalated from last 60 days. Does any escalation take so many days to revert back??
When i am spending so much amount on my phone & then again purchasing syska gadget secure considering it will help me its not. This kind of service not accepted from syskagadgetsecure and samsung service centre. And it's not my job to follow up with these things. And even the person from samsung service centre from mumbai told me that i will get my phone back before this month end and still they are saying amount pending, I'm also having recording for the same. I hope i get a revert back soon or else I have deal with some other action regarding this complaint.