[Resolved] Samsung India — Pink line in display

Shirish Naidu

Address:

Thane, Maharashtra, 421501

Hello,

I purchased Samsung S7 edge from Dubai on "24may2016". Unfortunately later on the month of August I broke the display to which a replacement was done at Samsung authorized gallery and here is the address for the same.

RJ mobile Care Service,
Office no.: - 4-5, Bhaveshwar Arcade premises,
CO-OP SOC limited,
Ghatkopar (west). behind Saraswat Bank.
[protected]
[protected]

Once the display replacement was completed after couple of months I saw a strange pink line appearing at the right side of the Phone. I went back to the shop from where i purchased the mobile (Dubai) and they handed over to Samsung service center in Dubai. They stated that the display was replaced and can't do the needful and something need to be checked at India, as I have replaced the screen in authorized Samsung service center why there should not be a replacement.

And when i returned it to Samsung service Center (Ghatkopar, India) they stated that the warranty for the display for only 3 months and can't be replaced.

The pink line is something we see in maximum of the S7 edge phone and a replacement should be performed. I have used Samsung Grand, Samsung S5, Samsung Note4 Edge and now Samsung S7 edge (i can provide IMEI numbers if requested). considering the quality provided we tend to sick with the same brand. Considering the price/cost paid for the mobile this is something Samsung should consider to replace the screen.

I request you to please do the needful in getting the screen replaced. considering the fact that the pink line is now appearing in maximum of the S7 edge displays, and also considering the huge price paid for the mobile and screen replacement.

Attached are the bills: -
1. mobile buyed from Dubai
2. Screen replacement performed in India Ghatkopar
3. this is the reference number received when i gave the mobile to Samsung service center in Dubai

I hope to receive a positive response from you at the earliest and hope to get this issue resolved and alter for a screen replacement.

Many Thanks,
Shirish Naidu

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May 10, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Apr 22, 2017

Updated by Shirish Naidu Hello there,
The issue is not yet resolved, i handed over the mobile to customer care Ghatkopar and they are stating that screen will not be replaced because there might be some external force applied and hence the display seems to have pink line. I want to comment here that there wasn't any external force applied. The pink line in right side of the edge display is a major problem across all S7 edge display, if you Google it there are many cases registered on having the pink line issue and i don't get a sense here how you guys can refer that because of external force there is a problem in display. And all the customers out there should have this problem right ? Which means that something has to really care about.
And on top of that the customer service chap is now stating that there is a battery issue, i never faced any battery issue. They are just stating there is a battery issue but no clear instructions on what exactly the problem is.

Are you guys making up a reasons for not getting this display replaced. I want to get the display replaced considering the fact that that an hardware issue something should be definitely managed by Samsung team. I have saved money for many years to get this headset and the results/quality worries me.
I demand for an resolution at the earliest.

Regards,
Shirish

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Comments

Pinakin Limaye

from Mumbai, Maharashtra

Even I faced this issue just a week after my warranty expired. A vertical pink line popped up passing nearby the battery symbol on my phone and I also checked it and it turned out to be a universal issue.
I contacted Samsung customer care they told me that the service centre guys will decide whether this is a technical fault or a damage to the device. But after looking into your review I don't feel like wasting my time going to the service centre.

Samsung India Customer Care's response, Jul 21, 2017

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Prem116

from Mumbai, Maharashtra

I am also facing issue with my phone .

Can Samsung do any thing on this issue

Samsung India Customer Care's response, Jul 28, 2017

Verified Support

Gaurav Singh Panwar

from Delhi, Delhi

hi Team Samsung,

my phone is also facing the same issue, and all of google is flooded with the similiar complaints of pink line. my phone is almost 18 months old and i am using it very delicately. it was never fallen, nor it was pressed. even i do not charge my mobile for extra hours, just 40 to 45 min a day

I saw the pink line after i woke up in morning, it was running fine in the night hours.

please check what can be done, i am using samsung phone from last 7 years and this time i got the problem. This is a serious issue, with the quality of the product.

My phone number is [protected] and email id is gaurav.[protected]@gmail.com.

Kindly guide what can be done, as this is not a consumer problem, problem is with the hardware of the phone.

Samsung India Customer Care's response, Oct 16, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

flynn14

from Valpoy, Goa

Samsung! this is a serious issue now the pink line which started appearing on most of the s7 edge devises is gettin annoying now.it gets darker and darker. we people save our hard earned money to buy such an expensive phone in return we expect better service its been hardly a year now since i purchased this phone and this issue .I dont want to regret on my decision of buying this phone. I brought it from goa and i want it to be fixed .i want the best servic possible to get my phone back to normal. i dont expect you'll to ask us for money for the display replacement because its an company default

Samsung India Customer Care's response, Oct 14, 2017

Verified Support

Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

SamirPatel2212

from Vadodara, Gujarat

Same issue happened with my S7 edge. I have been using samsung phones since 2010. This is the first time I got an issu with the phone. Since last month a pink line started to appear on my phone. Warranty got expired in June 2017. This is happening to many users. After purchasing the costliest phone now I have to suffer through this. This is really bad quality product from a huge brand.

My phone number is [protected] and email address is samir.[protected]@gmail.com.