Samsung India — poor quality of samsung level u

paritosh_12

from Delhi, Delhi

Address:

Varanasi, Uttar Pradesh, 221010

Dear sir,

As i let you know that i visited to your service centre varanasi as per your discussion but i totally got disappointed by the behaviour of your employee mr. Salinder where he did
Misbehave with me the incident is as follows:-

As i visit and meet with mr. Salinder and handover my article and original invoice bill to him where he said that we are not going to get returned your article under warranty because in your invoice product code is not mentioned where he told me to get change the invoice from dealer, as i let you know that i make a purchase aforesaid product in december not recently how the dealer should get change the invoice.

Not only this but also i make a request for replacement but he did misbehave with me by saying i am not going to replace the aforesaid product.

In which i also told that i am going to move a consumer court where he replied that i don’t have any affaried of court what do you want you can do it’s none of my business...

He also disobey the judiciary of india and i finally decided to move a labor court along with entire mail copy and original invoice.

Not only this but he make a wastage of my-
- time
-work
- money
- energy
- moral

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Aug 08, 2019

Updated by paritosh_12 Dear Samsung Team,

Yesterday I get visited to the dealer of “SAMSUNG LEVEL U” from where I got purchased aforesaid article where he denied to get rectified the GST INVOICE of my product because as per him he already paid GST along with my bill so he said it’s not possible for my to get rectified and neither I am going to get mentioned through pen and get it stamped because it’s a GST INVOICE not a manual one.

He also told me that if I am going to do any changes the government is going to get canceled my TRADE CERTIFICATE of my dealership.

So, I let you know that it’s not my fault and neither I am a dealer of aforesaid product so which I can get rectified the aforesaid INVOICE.

As, I again requested you to make a other solution to get replaced my article which is running under warranty...

Dear TRAI & CONSUMER FORUM DEPARTMENT, (INDIA)

I request you kindly help me out to get resolved my issues as I am facing a huge problem regarding my product which I had already purchased, here SAMSUNG company is getting a time pass with me not only this but Company service centre employee Mr. Salinder get a misbehave with me not only this but also he got a disobey of India Judicial(IndianCourt).

So, I request you kindly take an initiative against Mr. Salinder and company to.

Regards
PARITOSH JAISWAL
[protected]

Aug 08, 2019

Updated by paritosh_12 NAME:- PARITOSH JAISWAL

MOBILE NO:- [protected]

E-MAIL ID:- jai.[protected]@rediffmail.com

REFERENCE NO:- [protected]

Aug 13, 2019

Updated by paritosh_12 DEAR RTI& TRAI,

As I would like to inform you that from more then 1month have been passed but Samsung company India is not ready to get return my LEVEL U which is running under warranty period they asking me to get stamp on GST BILL of dealer along with the Samsung LEVEL U product code which is not possible for dealer to get do so because it’s a GST where dealer can’t get change the bill because he already submitted his GST return on my name.

Not only this but also dealer asked me that there is no issue of getting return product as we already provided you a GST bill.

So, I request you kindly take an initiative action against Samsung company INDIA...

Aug 19, 2019

Updated by paritosh_12 Dear Navin Ji,

As per discussion held with you i already send the JOB SHEET after getting visit to your service centre.

But still didn't received any call confirmation from your side...

Only company is getting harrased we day by day, instead of getting resolve my matter...

Not only this but also your service centre executive mark a tick that my product is comes out of warranty but its totally wrong...

So, i have decided to move consumer court against customer court...

Regards

PARITOSH JAISWAL
M/S Varanasi Auto Traders {Proprietor}
# [protected]
**************

From: "JAISWAL"<jai.[protected]@rediffmail.com>
Sent: Sat, 17 Aug 2019 10:54:03
To: <navin.[protected]@partner.samsung.com>
Cc: <[protected]@trai.gov.in>, <[protected]@trai.gov.net.in>, <[protected]@nic.in>, <r.[protected]@nic.in>, <consumercomplaints.[protected]@gmail.com>, <[protected]@rediffmail.com>
Subject: Re: Regarding Samsung Product

Dear Mr. Navin,

As I given a several calls to you while at time when I was available at your service centre Sigra VARANASI, today itself timing 10:52am, where I have submitted my LEVEL U to your service centre as per discussion held with you.

Where I am sending the Job Sheet to you via same mail which is already attached.

So, I request you kindly help me out to get resolved my issues by getting it done under warranty...

*********************
From: "NAVIN CHETTRI"navin.[protected]@partner.samsung.com
Sent:Fri, 16 Aug 2019 14:42:00 +0530
To: "Jai.[protected]@rediffmail.com" Jai.[protected]@rediffmail.com
Subject: Regarding Samsung Product
Dear Mr. Jaiswal,

Greetings.

This is in regards to the complaint of your Samsung Level U model no EO-BG920BBEBUS bearing serial RF7KA21Q38YYVS.

Further, we tried calling you on the mobile numbers [protected]. However we are unable to contact you.

We request you to confirm if you have visited the service center.