[Resolved]  Samsung India — refrigerator

Address:

190009

I sold my 30 year old voltas fridge and 14 yr old whirlpool fridge thinking i will buy a new age more modern looking one. My wife decided to surprise me and purchased a side by side samsung 600lt fridge for a whopping 85000 rs. Whopping because it is a huge amount for a middle class family in india. The biggest trick pulled in the customer is the misleading sticker on the front that says 10 year warranty on bold letters and once u get a problem u realise it has"on the compressor"written in small letters.in the 13th month of my purchase the freezer side of the fridge stopped working. Have been calling the samsung toll-free last 2 months to no avail. Initially a technician came and said that it has a gas problem. I was shocked to know that and asked them to replace the fridge. And that i will not let them repair as it is a high priced new fridge. I have been harassed by samsung company for last two months as i'm calling them almost daily and they say they will get back to me. Such inferior products at such high prices. I will never buy a samsung product again. Also i am left with no option but to approach the consumer court.
The model is rs21hstpn1 and serial no is v00143ah200178d