[Resolved]  Samsung India — refrigerator

Apr 27, 2019

Updated by Parveen J Please refer the image for 10 years warranty on compressor

Apr 27, 2019

Updated by Parveen J Still the complaint was not resolved

Apr 28, 2019

Updated by Parveen J Sir, without asking for the details how can you mark the status as resolved. Did you ask for any reference no.

Apr 28, 2019

Updated by Parveen J Tjis is not a joke for ypu when people updating their complaints and withot asking any details simply you will mark the status as resolved.

Apr 28, 2019

Updated by Parveen J Sir, please resolve the issue complaint ref no. [protected]

Apr 29, 2019

Updated by Parveen J Sir please share your email id i will reply directly.I don't want to update here which is visible to all.

Apr 29, 2019

Updated by Parveen J Sir for the past one week we are facing this issue. Please help to resolve this issue asap.

Apr 29, 2019

Updated by Parveen J Please support

Apr 29, 2019

Updated by Parveen J Ref no [protected]

Apr 29, 2019

Updated by Parveen J Sir, after several followup with customer service we are not receiving any response. Everytime i call they said they will arrange a call back. Even the senior techinician team also not responding.please help to replace the compressor based on warranty and i will not accept for paid service.
Ref no [protected]
The service person who came just plugged out and done some welding at the back and walked out without saying anything.Then we went out and asked him about the issue. Is this the response that you people will give to the customer?

Really fed up with this kind of service.

Apr 29, 2019

Updated by Parveen J Sir, please help to resolve this issue as soon as possible.its getting delayed and how long the customer will wait. We have to leave our job and follow up with customer service.

Apr 29, 2019

Updated by Parveen J Sir, when the issue will get resolved. Till now i haven't received any call.

How long the customer will wait? Please replace the compressor based on 10 years warranty and resolve the issue.

Apr 29, 2019

Updated by Parveen J Sir i have give my complaint ref no and my mail id aleady registered. Request you to take immediate action and replace the compressor.Even the customer service was totally not responding.Thats why i raised my complaint here for immediate resolution. So far am keep on updating my complaint but till now there is no response from your end.
Other companies are providing best service to the customer.Samsung really not at all worried about customer issue.

If the issue was not resolved tomorrow i will take it to the next higher level.

Please consider this case as top most priority and resolve the issue.

everytime i call customer care i have to briefly explain from the start to each person which is getting annoyed.

Hope i will get a possible solution tomorrow.

Apr 30, 2019

Updated by Parveen J Sir, have you taken any steps to resolve this issue. Till now no response from your end and even the customer service people also not responding.

Apr 30, 2019

Updated by Parveen J Sir, please update the status.

May 01, 2019

Updated by Parveen J Hope i have to move to the national consumer level. Still the issue has not been resolved.

Samsung service is very worst

May 01, 2019

Updated by Parveen J [protected]@gmail.com

Complaint ref no. [protected]

Mobile no. [protected]

May 01, 2019

Updated by Parveen J Sir, yesterday also i called customer service but no response till now. Either replace the compressor or we will return your product and refund the money so that we will buy another product.

Now the fridge is in unused condition and how long the customer will wait.

May 02, 2019

Updated by Parveen J Hello without resolving any issue why are you creating consumer complaint site?. Just to fool the customers. I have updated my complaint many times what is the use. Even customer service and consumer complaint are making people fool.
Samsung is such a worst product. Godrej is giving best service and resolving issue within 2 days. For the past one week am following till now no response from your end.
I have raised my complaint in consumer forum. You will get a mail. Atleast please do response for that. Hereafter i will not wait either replace the compressor or take your product and refund the amount to buy best product. If i haven't received any response by tomorrow i will file a case in court to refund my amount and your brand name will get lost.
Again please do not ask for mail id, mobile no and complaint ref no. Already all details given. Please do not fool the customers.

May 05, 2019

Updated by Parveen J Sir our complain refrigerator has been assigned to Mr. Ashok from headquarters till now we haven't received any response. How long the customer will wait.

For one product i[censored] people keep on delaying and not able to resolve the issue then what is the use. Already samsung has many complaints like service is very bad.

If i didn't get a call back, i will file a case and your brand will get lost in the market.

Daily we have to give a call back to the customer service.really wexed.

I have never seen such a worst service like samsung.

May 06, 2019

Updated by Parveen J Sir almost 10 days over and we need immediate resolution.

May 06, 2019

Updated by Parveen J How long it will take for you people to resolve the issue of one product?
Else i will return your product and please refund the money. We can't wait anymore.

May 07, 2019

Updated by Parveen J Please update the status. Till now no response from your end. We cannot keep on chasing you.

May 09, 2019

Updated by Parveen J Customer has to keep on following with your team to resolve the issue. Your team people will not escalate and customer has to escalate this to high level and you people will not give discount then what is the use in servicing.if you people resolved the issue within short span of time i will not ask any discount. But you people took more than 12 days and mistake is from the company side and the company will not accept this and give discount.

Samsung is such a worst service.