[Resolved]  Samsung India — regarding my samsung tv got panel issue

Address:

sai sampath towers, lawson bay colony, 530017

Hi samsung team,

Greetings!

I am anil kumar, i am staying in lawson bay colony, visakhapatnam -530017.

This regrading my compliant on samsung in jago grahak jago (Complaint id: 9993491)

Product name : samsung curve tv
Model no :- ua40k6300aklxl
Serial no :- 0a7x3pcha02842d
Invoice no:- fs/mt/2307 (Purchased on girias investment pvt ltd showroom)
Consumer helpline docket id - 1296251

My compliant is regrading my tv got panel issue on 6 month back. I am requesting samsung team from past 1 month for free replacement. Actually i have trusted samsung product and purchased tv with 60000/-. Even though i am not capable to spend that much amount. But i feel it is one time investment and taken via bajaj emi. Now with in less than 2 year, i got panel issue. I have requested for free panel replacement. Now samsung team provide me 50% discount that means i need to spend near 11, 000 rs. It is high amount for me. Because i cannot effort that much amount now. Samsung team saying your "out of warranty", even i didn't purchased samsung tv for 1 year warranty. I dnt understand that samsung product will work only 2 year. After that we need to kept high amount. How common man will trust samsung products as a brand product.

My request is free panel replacement. Please help on this case. Samsung assigned one contact person (Nihal bhat)

Please find below email's from samsung, i am requested samsung team for free replacement many times. They answer is only 50% discount on replacement. I cannot effort for that much amount. Now i have only one solution is use this tv for few days. After that i need to throw into dustbin. Even samsung management expecting from customer same.

Please find below i have attached my relevant documents.

Finally my request is free panel replacement. I hope you guys support me thank you!

Regards,
Anil kumar