[Resolved]  Samsung India — s9 plus purchase on samsung shop

Address:	500065
Website:	Hyderaad

Hello,

I had purchased samsung s9+ on 14th of march from samsung shop. On 15th march - i received a tracking code - saying it has been shipped by delhivery. That tracking code still does not work. I called on 17th to ask status - they said it takes 48-72 workings hours (I have a recording of same) and she said for sure it will be delivered tomorrow.

Now its 21st of march and phone has not been delivered yet. And every time i call they tell me a different story. And committed time has been changing from 48-72 hrs to 2-4 business days to 3-5 business days to 4-7 business days now by different customer executives.

On asking them to connect me their manager, none seems to be available at any time.

Now i asked them today to ensure either its delivered today or atleast refund me - so that i can go and purchase from local shop - they do know where about of phone and said it will take 48 workings hrs to cancel the order and after that 2-3 weeks to get the refunded amount.

Even indian railways work much faster and more efficiently then this. Worst ever experience. Never ever in my life, will i buy again from samsung shop.

What is worst is how people in customer care try to fool customers. They change order date and promised delivery time as per their convinience. Today customer care person told me, i placed order on 16th (When it was on 14th) and it will take 4-7 days to deliver.

I want my mobile or full amount to be refunded today itself.

My order id is[protected]

They should just it down.

Rohit