[Resolved]  Samsung India — samsung a50 not working - fraud service at service center

Address:

10196, Keshav Kunj, Jhandewala, New Delhi - 110055, New Delhi, Delhi, 110055

Hello support team,
Myself anoop dubey. I have purchased samsung a50 mobile on july 2nd 2019 from croma store, karol bagh and seriously i am very frustrated with the quality of samsung mobile phones that samsung india is offering in india. This a50 mobile phone stopped working just in 22 days. First is started to show a message of overheating even when i am not operating the phone from 1 hr. And then it stopped to get charge and finally switched off due to the low battery. After that i have tried to switch on this dabba mobile so many time but it was like samsung turned into sanpsungh (In hindi – saanp soongh gaya samsung ko).
After getting that message i have searched tips related to the overheating issue and then i have disabled the mobile data, location tracking and even disabled he second sim card into my brand new samsung a50. I seriously i made it similar to the nokia 1100 and was feeling like i have purchased a normal multimedia phone for rs 20000. Then i have visited to the croma store to make a complaint against this issue but they have told me to visit the samsung authorized service centre, patel nagar. I went to that service centre and made a complaint for the same issue and the service executive told me that they have to change the pub board of this phone. Oh wow… what a brand samsung which stopped working just within a month and put you like kha beta dhakka kha. Anyways at that time i tried to manage this blunder and convinced myself to accept this as a normal technical problem. I made myself so called ok with the suggesting solution and the assurance from the service centre executive that it will work fine after pub change. After 1.5 hr they have changed the pub board and returned my great samsung a50.
Now the phone is turned on started to work properly but wait bro… it was like a happiness of fey hours as this phone was tuned on the same condition of overheating and then stopped working again. After having this again i have called samsung customer service and talked about the issue and made my complaint to the service satisfaction follow-up that samsung generally does whenever any customer visits the service center (Trust me it was just show off from samsung india team). The service center executive told me to visit that service center again. I did the same, again visited that place with the same problem (Overheating and permanent switched off due to not charging). They have checked this brilliant machine and told that they have to change pub again. Somehow i made myself ok again with a thought that may be this revolutionary mobile phone will start working fine. But after sometime she came back again and this time that girl at service center explaining me that there is some moisture issue in to the mobile phone and i have to pay the price for this repair nearly 11k.
Ahh now i was totally surprised with that moisture on the pub board and how they can say that there is a moisture issue when there is no evidence of water entrance from charging point, from the speaker’s & earphone holes. My point is if phone will fall under the water or water falls on the mobile phone what are these areas from that water can enter into the phone. That may be speaker of the phone, may be the charging points, buttons or may be water entered from the audio connecter point right?? As i have asked these questions to that executive but now she told me that it can be due to the sweating issue.

Ohh now i got the point that whenever we purchased the great samsung mobile phone we should laminate it first and only then we can use it.
Now i have another question for the samsung india, is your phones are not capable to stop the normal water entrance (Sweating as that executive trying to justify the moister entrance from the sealed portion) from the dug taped (Sealed) portion. Or after the first repair these people not packed my phone properly. What is that i am not able to understand this moister entrance from the packed part when the complete phone is dry?
After listening their illogical explanations i told them to return my phone in the same condition. But when i got my mobile phone back i have again tried to charge it and now the display also not working. I made the question related the same and she told me that there is a moisture in the display as well.
After getting the overheating issue phone will switch off automatically but when you connect it with charger there will a message appears of charging caution and will show that phone is overheating and please unplug the charger to let it cool. Means display is fine that’s why we are able to see that messages and all on the display…na? Seriously it’s a service center fault and they are doing it knowingly to make more money.
But when i got my phone back the display also stopped working. I have made several complaints on the customer care no. But not getting any satisfying response from the samsung india’s brilliant team.
Frauds are sitting in the service centers and providing fake services to the customers.
Samsung you need to make your customer service desk more transparent so that customer can see when the technician opening the phone.
And please start mentioning a warning on the samsung phones as ‘samsung loves your sweat so be careful when you sweating. Laminate your samsung first and then use it.’
Please do the needful to resolve this issue asap. Or return my money otherwise i will file a case against you. I have all the recordings of customer care service center and discussion that i have done with the service center executive and customer care support executive.

Anoop dubey
Mobile model: samsung a50
Registered mobile no. [protected]