[Resolved] Samsung India — samsung galaxy a5 2016

guptajite

from Jamshedpur, Jharkhand

Address:

Ranchi, Jharkhand, 834001

Dear madam/sir

I jeetendra gupta resident at ratu road ranchi jharkhand, i purchase samsung galaxy a5 2016 on 24.07.2016 from reliance digital (Sandhya tower purulia road ranchi.
Today dated 21.07.2017, this phone suddenly so heat and if i don't switch off this phone within 10 minutes than it will be blast, i am also attaching the images of phone and also attaching the bill copy and insurance certificate.

Kindly do the needful in urgent basis otherwise i will go for consumer forum or other medium.
Regards
Jeetendra gupta
1st floor sumitra complex
H. B. Road ranchi.
Cont:-[protected]
Mail id :- [protected]@gmail.com

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Aug 24, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jul 25, 2017

Updated by guptajite Dear Sir

I think this set is defective from production, kindly return my purchase amount or give me fresh set.
Regards
Jeetendra Gupta

Aug 03, 2017

Updated by guptajite Dear Madam/Sir
Regarding above complain, i have receive call from Mr. Singh representative of Samsung Mobile, he asked with me he has unable to replace the phone or return the money. and company has handover the mobile after repairing on 1.8.2017.
But i have not sutisfy with company decision and i dont belive in this set because in my openion this is big issue but as per company this is little issue.

Regards
Jeetendra Gpta
[protected].Dear Madam/Sir
Regarding above complain, i have receive call from Mr. Singh representative of Samsung Mobile, he asked with me he has unable to replace the phone or return the money. and company has handover the mobile after repairing on 1.8.2017.
But i have not sutisfy with company decision and i dont belive in this set because in my openion this is big issue but as per company this is little issue.

Regards
Jeetendra Gpta
[protected].