[Resolved] Samsung India — Samsung galaxy J7 Display Issue not repaired | |||
Dear Sir, I was a samsung loyalist untill I experienced their services. I have bought Samsung Galaxy J7 on 04 Dec 2015. I have submitted it to Samsung care located at SCO-62, 1st Floor Swastik Vihar, Panchkula -134109 due to display blinking on dated 21 Nov 2016. The handset is in warranty period. On conversation with customer care executive on dated 26 Nov it was told to me by that part is already issued to my phone on 24 Nov and phone will be repaired within 5-7 days. In mean time I have visited to service center but phone was not repaired due to non available of spare parts. On dated 08 Dec 2016 customer care executive told me that parts is arrived at service center and phone will be repaired before Monday. When I have visited to service center again same lines was repeated. Due to cash crunch in India and mobile phone is kept under repair causing severe hard ships to me. I feel you don't know the value of customer time. so I would like to Urge Samsung to refund my amount with compensation ... Kindly do the needful as soon as possible. Bill No. [protected] Mobile No. [protected] Email: [protected]@gmail.com Was this information helpful? | |||
Jan 14, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Dec 14, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
Comments
After submitting this consumer complaint I have received call from mobile No [protected].The person told me that he is talking from Samsung India and my claim for phone is approved . He asked my debit card No. after that he asked for OTP generated for transfer of 13500 Rs from MY account No to PAYTM account.on checking I found that No is activated somewhere in Bihar.When I refuse to asked OTP number he disconnect the phone.I have recorded phone conversation with him.how can I complaint against individual for fraud.
Reply
Dear sir,
i facing some problem in my phone display...It Blink regularly when i reduce the brightness of my phone.Half of the screen going white after that... please do something
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i facing some problem in my phone display...It Blink regularly when i reduce the brightness of my phone.Half of the screen going white after that... please do something
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