[Resolved] Samsung India — samsung galaxy j8

Shan Manoj

from Perumbavoor, Kerala

Address:

Alappuzha, Kerala, 688537

I had purchased a samsung galaxy J-8 on 11/08/2018 from a shop named Mobile King, Penta Menaka, Shanmugham road, Cochin-682031. After using for 23 days my mobile has been strucked and cant able to use the phone due to net work issue. The next day i visited authorised service centre for checking the same. They verified and tod me that your mobile having some problem in board. So need couple of days to resolve the problem. I surrendered the mobile there for clearing the issue. I am an employee of Hdfc bank Ltd, I need mobile for entire day for my job. After using 23 Days my new mobile struck with network issue. Cant able to accept the same and need to replace the same as early as possible without any compramise.

Address details:
SHAN MANOJ S
SIDHANANDA MANDIRAM
EZHUPUNNA SOUTH PO
CHERTHALA
ALAPPUZHA-688537
MOB:[protected], [protected]
email:[protected]@gmail.com

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Oct 22, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 04, 2018

Updated by Shan Manoj Request you to kindly do the needful as early as possible. I had never ever faced this type of issue.

Sep 04, 2018

Updated by Shan Manoj Dear Sir/madam,

Recently purchased a samsung galaxy j8 on 11 Aug 2018 from a shop mobile king, penta menaka, kochi, kerala after using 23 days it will become struck and cant able to use when i check with service center and they confirm that my mobile having some problem and need to replace the board. i am an employee of hdfc bank i need to use the phone regularly offically as well as personally. First time in my life i had facing this kind of problem. I need to replace the phone as early as possible.

Address details:
Shan manoj s
Sidhananda mandiram
ezhupunna south po
cherthala
alappuzha
688537
mob:[protected]
[protected]
email:[protected]@gmail.com

Verified Support

Sep 20, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd