[Resolved]  Samsung India — samsung galaxy note 8 after repair no more ip68 and lost water resistant feature of device. and i lost my 67, 900 amount by service center fault

Address:	New Delhi, Delhi, 110042
Website:	www.samsung.com/in/smartphones/galaxy-note8/performance

Hi sir or mam

I bought samsung galaxy (Note 8) sm-n950f on 12 oct 2017 it was pre-booking from samsung online store.
Order no.[protected]doa
Invoice no. Noirig[protected]

Sir i have attached some photos and videos also.

I am facing the same issue again and again with the note 8. After 1st repairing date 15th march 2018 bill number [protected]. Display and back glass replacement.

2nd repairing date 23th march 2018 bill number [protected] issue was fast charging was not working, and usb port was replaced and new data cable provided by samsung.

3rd repairing date 16th april 2018 bill number [protected] issue.. I was in delhi metro walk on the 10th april 2018 with kids swimming pool my sister was taking photos on note 8, kids was enjoying and splashing water all-around and some water on note 8 also phone was woking no insistent issue were found in note 8 but after half hours when i check my note 8. My phone was off i don’t know when its turned off after that i tried to turn on but its not turned on phone was full of battery when i leave my home.. I was shocked and afraid. How battery can drain so faster.. It might be power key issue, then i was using my sister phone at metro walk but i saw note 8 back camera glass was covered with moisture and heart rate sensor fill with water drop. When i reached home i backup my data and switched it of and put it in between the rice.. And i called samsung customers, they are providing me pickup service but after 3 days on 13th of april was my mumbai return train ticket. Then i told samsung customers team that can i submit my device at mumbai service centre where i was repaired my note 8 last time. He said yeah sure sir u can submit at any samsung service centre, on 16th april i submit my note 8 at hcl samsung service centre shop no-s-28, 2nd floor prime mall, irla, mumbai 400056. They mentioned: on\off key not working, and after dissembling they told me it was water damaged by water inside, i asked them is it water resistant after repairing they said yes sir all device is safe we test before delivering customers, then i asked why this happened when i was in delhi kids water pool i have picture and pool was just 1.25 feet depth, phone was even not in underwater and photo taken by note 8 and outside of pool. Only splash how can damaged note 8.. This is never happened before i have visited 2 times resort swimming pool which is 1.8 meter depth and phone was underwater i have pics of those days i have shoot videos by note 8 underwater its was working fine before the 1st repair but from the day its repaired i am really facing many time problems against the water resistant. I complaint against the ip68 water resistant is no more after repair note 8, samsung told me your device is damaged and estimate cost of repair is rs.20, 000, i told them when my device is not dropped in water and not was under any water pressure flow, then how ip68 device can be damaged by splash??? All this happened by after 1st repairing. When my device was new there was no issue. I am facing this issue after 1st repair which is i thing not done by professional and the all 3 repaired is done by hcl service centre and i was not satisfied from the 1st service, i was requesting for the refund that time but they don’t give refund, after 15 days they are only can give is free repair, after that i agree when jyoti mam said don’t worry ur device will be repair free of cost and with best quality repair. But samsung didn’t provide best service at all after 3rd repair motherboard and battery replacement i got my phone on 30th april 2018, and when i came to delhi..
On 15th may 2018 time 10:15pm i was doing dinner my phone was on table and a glass of water spill on the table by mistake. Phone get wet phone was still working but after few minutes i got notification of (Check charger/usb port moisture has been detected in your charger/usb port. Make sure it's dry before charging your phone. I gently clean water from usb port and s-pen slot.. After 1 hours i saw moisture on back camera glass and on the heart rate sensor a small drop of water stuck on there. I start backup my data move my data from phone memory to my sd card and backup my whatsapp.

After that i called to samsung toll free number and tell everything that happened. They arrange me for pickup service for tomorrow 16th of may. I got call from samsung pickup guy he was asking for pickup and for address confirmation. But i was busy on 16th may then i ask him about his service centre. He gave me a proper address of his service centre and locate me where it is. Actually he was coming for pickup but i refused and i told him wait i will come to your service centre near about 5:00 to 5:30pm on 17th may i ask him for what is the closing time of service centre. He said come sir it will open last till 7:00pm. I start navigation on my sister's j7 prime mobile and i reached there within 30 min.

So i was in service centre and i show my phone to the guy who was coming to pick-up my phone on my location. Job sheet was already ready because i was already inform to the customer care. He start asking what the issue is? I told him yesterday i was doing my dinner. My phone was on table and my hand lapse on a glass of water spills on the table. Note 8 was nearby water on table i stop dinner and pickup my phone and clean with my hand towel. After cleaning it. I keep it in between rice.. (Phone was on but i was unable to turn off because of sometime power key was not working) for till today 17th may 2018. I show him phone and last photo that i clicked from my sister's j7 prime phone i still have the photos.. But they don’t believe and after saying many times i am facing issue they didn't understand the issue even i show them water mark on back camera glass. They said i[censored] are facing any other issue we will submit but we didn’t saw any issue so we can’t submit your device. Then i said sir can u plz test the ip68.. He said yes sir i will test your ip68.. After few minutes they test my note 8 result was pass ip68 test. But i still have doubt i said to the engineer.. I said i want to test my device is still ip68 water resistant? By real water in front of you. No one is ready to test in water.??? Why samsung why??? Is samsung do not have certification test by their equipment. Why they are not confident against water test.
Samsung says water resistance rating is based on test conditions of submersion in up to 1.5 m of fresh water for up to 30 mins. That’s ok i agree with it.. Now my question is.. When i was doing dinner on 15 may is my drinking water was not safe or it was not fresh. And when i request to samsung pickup boy to stay with me i want to test this device in front of you he stay and keep watching that i have note 8 under the tap and water flow was low and water was pouring on centre of the note 8 screen. After that i was still working.. I said sir i m facing this issue since new display and back glass has been replaced.. I think i lost my note 8 ip68 certification and i am not getting better service from samsung team. I am still not satisfied. I was come to submit my device at service centre but it was easy to refuse but its cost me a lot if it will damaged i know u will point on customers but u will not realise it may be fault of your service management. I came back with my note 8.

On the way i try to call at my home for asking if something need i will buy i was near mall. But my note 8 start creating issue like network fluctuation, power key irresponsible. I switched off my note 8 and put in my bag. And i call home by my sister’s phone.
When i reach at home. I try to switch on my phone but phone was just showing red led light. After few minutes display on and when i try to capture some photos camera was not capturing good photos because camera was fluctuating like tube lights and live focus camera mode was working but other camera was not working i have the photos that i clicked by note 8 and by j7 prime. I will share if required. After an hours phone display totally gone it was like not working. Then i put my note 8 between the rice for till the next day afternoon. I called samsung care number and told them about all this he said sir tomorrow submit your device at least and let us know i[censored] submit your phone there.. And they will generate bill number against your note 8 and when they give u job sheet then call on samsung care and share your bill no, with us we will escalate your note 8 case with high authority team. Then your case will be under our senior engineer and they will coordinate with you only. Give us sometime after 24 to 48 hours our team will call you.

On 18th may afternoon i visit service centre with note 8 with me.. On counter number 2 i don’t know the name of f2f engineer. I said to the f2f engineer yesterday i was came with my note 8 but they refused to submit my device i was requesting here because i know the things and issue i am facing since last repair. I told him i have complaint against not understanding customers.. And now samsung care team said to submit note 8 and i am here for submit my device but after submit my device i wanted to see what happen to my note 8. I request f2f engineer he turn on my device phone was turn on but power key was not working normally and camera was fluctuating like tube light. He did some test on mobile by dialling *#0*# on keypad. Scan barcode and switched off device. And send it for dissembling. After waiting 30 to 45 minutes. I ask for note 8 at counter number 2 he came with opened note 8 and i saw that water was inside note 8 motherboard, camera, heart rate sensor, almost all parts are effected by water inside.
So can u explain what is the issue with it and why happing again and again. This is 2nd time same issue with the note 8. Where is the hole in note 8. How water enter inside the phone. Even phone was not deep into swimming pool or near any pressure water flow.
This is enough mam or sir i can’t handle this. I don't know why samsung say its water resistant phone. Work in water up to 1.5 meter under water up to 30 minutes. But phone was on the table and water level was just 1.5mm thin layer. And it’s failed on table

That’s why i was demanding for brand new note 8. I knew it will definitely happen again. And this month i was not put my note 8 into swimming pool just because of insecure i was still not happy with the service and your team decision.. Mam your policy and ur service is in ur hand everything is in ur hand. And when customers buy your high-end flagship phone and pay huge amount for it i pay 67, 900 for note 8 on 12 oct 2017 this was pre-book. Then i deserve best to bested service, but u treat me as low range mobile users,, now i realized that when u can’t give proper service and satisfaction it’s better to move on other brand.
Mam now m really frustrated with my decision of buying note 8. Totally waste of money and time.
Thank you for your recent support i not requesting you to please provide new device or free of cost repair. I value my time and money which is i think waste spending on samsung devices
I have submit my device at samsung ace luinga service centre paschim vihar.

I want my full amount 67, 900 refund in my bank account.