[Resolved] Samsung India — samsung led tv | |||
I purchased a samsung led tv from reliance digital, allahabad with extended service period, since the picture displayed on the tv screen are hazy i complained about it to reliance digital service centre. Thereafter, customer care section confirmed it with my phone number ([protected]). After about two days, a technician came but he could not rectify the defect and left the place telling me that the problem is with the tata sky set top box and the signal. But before calling samsung i had called the tata sky technician who, after checking had told me that set-top box is alright and checked the signal which was found to be ok. The tats sky technician told me that problem is with tv. Thereafter i called the tv technician. I strongly feel that the problem is with the tv and therefore shall request that please send an experienced technician to rectify the defect. I look forward to an early response. ... Dr. S. B. Srivastava. Was this information helpful? | |||
Jan 7, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Dec 06, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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This is in reference to your email wherein you had enquired about the fake email received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Jitendra Singh
Customer Experience
Samsung India Electronics Pvt Ltd