[Resolved] Samsung India — samsung level u bluetooth headphone

Govinda Khanna

from Jamshedpur, Jharkhand

Address:

Patna, Bihar, 800001

I purchased samsung level u bluetooth on[protected]. Its right side earpiece stopped working. I took it to the service centre in patna named galaxy communication, and when i showed it to them, they took it and tampered the cable from their side. And returned it to me saying that it can not be replaced as it is damaged physically. I was speechless at their this action. I really am very much depressed at this kind of service of samsung. I do not know where to complain about this. I am trapped in such a situation that i cant explain. As the earphone is tampered physically it can not be accepted in any other service centre. I want some solution to my problem.

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Oct 25, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 05, 2017

Updated by Govinda Khanna [protected] this was the reference number i was given. The guy who contacted me was the worst cce i have talked to ever in my live. Without listening to my problem he disconnected my call and next moment i got the message that your problem has been solved. Is this the standard of a multinational company like samsung? If it is... It is the condition is pitiable . The desi comoanies like micromax and lava are far better at this point.

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Comments

Kápìł Chugh

from Noida, Uttar Pradesh

Worst quality & worst customer care experiance. Buy Samsung level U just 5 month ago. Within a frame of these 5 month sound get low day by day. Battery Backup reduce to 45 minutes only. Even remain connected to mobile after switch it off. When go to customer care their behave is worst how illiterate peoples Samsung have hired. No manners to talk to customer. When ask to repair or replace clearly denied.

Samsung India Customer Care's response, Jul 17, 2019

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

gautam sejwal

Dear Team,

I have purchased Samsung level you Bluetooth on 23rd June 2019, but now Bluetooth is not working properly.
Might be there is technical problem as voice is breaking in between while listening the song and battery backup is also reduced drastically.

Due to covid 19, i am not able to raise complaint.

kindly look into this and registered my complaint.

I will contact customer service once situation will be in control.

Gautam Sejwal,
[protected].
gautam.[protected]@adityabirlacapital.com/[protected]@gmail.com,