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[Resolved]  Samsung India — samsung note 10 plus service problem

Address:Kilpauk garden colony, 600010

I am a premium samsung customer using nearly all the note series (Except note 7 for reason every one knows)... I have purchased a note 10 plus on 23 of august 2019 and faced issue on 28th of august 2019. Now my phone got a little drenched in rain and suddenly stopped working. On going to the service center they are saying the the phone is water logged.. But the usp of the device is the ip68 rating which is water resistance... And the quote of repair given to me is rs 43500. Which half the rate of the phone.

My name is manesh d bajaj chennai
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Feb 7, 2020
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jan 07, 2020
Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 
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Comments

I am complaining about refund of money due to wrong product received.i ordered smartphone of Vodafone but in I received watches .so I am disappointed about service.so please refund my money as early as possible.I am not satisfied with this service.Please just refund money as soon as possible.I hope you will understand.

Reply
Samsung India Customer Care's response, Jan 7, 2020
Verified Support
Dear Customer,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd

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