[Resolved] Samsung India — samsung refrigerator model no rf50k5910dp/tl

S. P. Das

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700026

I purchased the refrigerator on 30/06/2017 khosla electronics p. Ltd. At 63/3b, sarat bose road, kolkata -700025.
The gasket of the left side top door is twisted and the door is not cooling properly.

Service engineer mr. Rabin roy visited on 29/12/2017 and said that nothing can be done about it.

Does it mean it is a manufacturing defect?

I want this should be attended to immediately.

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Feb 2, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Jan 06, 2018

Updated by S. P. Das Hello.

You may contact us on [protected]@gmail.com and [protected]@gmail.com, or any of the following numbers:

+[protected]
+[protected]
+[protected]

The reference ID provided by Customer Care for this particular complaint is 1822382.

Hoping for prompt response from Samsung India.

Jan 09, 2018

Updated by S. P. Das It is 3 days since we gave you our contact details and no one from Samsung has contacted yet. Does it mean that Samsung has no concern for their customers genuine concerns and difficulties ?

I expect a prompt response to this complaint immediately.

Tanks and regards// S. P. Das