Samsung India — samsung refrigerator model no rf50k5910dp/tl
S.S. P. Das on Dec 31, 2017
I purchased the refrigerator on 30/06/2017 khosla electronics p. Ltd. At 63/3b, sarat bose road, kolkata -700025.
The gasket of the left side top door is twisted and the door is not cooling properly.
Service engineer mr. Rabin roy visited on 29/12/2017 and said that nothing can be done about it.
Does it mean it is a manufacturing defect?
I want this should be attended to immediately.
[Dec 31, 2017] Samsung India customer support has been notified about the posted complaint.
Samsung India Customer Care's response, Jan 02, 2018
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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