[Resolved]  Samsung India — Samsung tab

Dear ceo

It is very disgusting to that company like samsung cheat their customer and no response/action

With great pain i am writing that i purchase a tab from croma. I purchased a samsung tab jmax t 285 gold 18cm sr no. ([protected]/[protected]) on 7th august 2016 from croma at baroda centre square-a015 vadodara gujarat at rs. 13400/-

Few days ago when i put the tab for charging it got heat up after 20 minutes and a small bubble came up at the charging pin area. I took out he charging and showed to croma manager. He checked and found ok and informed me to take out the contact details and other data or it will get vanished. I did so and handed over the tab to croma reperesentative ms monika.in my presence they removed the tuffon screen to check the tab if any damage on screen. They confirmed that there was no damage.

After few days croma informed me that the repairing cost will be rs, 10000/- as sumsung has reported it is damaged.

My tab in running condition when given for repair. I gave it for repair for a small bubble came up and as it was getting heat up presuming it may get burst any time.

Since the tab is in warranty and it is a manufacturing defect i should be given replacement or free repair, you are aware that in the past there were many complaints reported for the samsung battery burst and i am sure if the tab would not have taken out of charging it would have got burst as it got heat up.

I have been following up with croma but there is no satisfactory reply from them.

You are well aware that when we buy mobile or any product online we are guaranteed for replacement for few days after use if not found ok. While this piece was packed and handed over to me only after payment by croma when i purchased. So i purchased it blindly with out any trial keeping a trust on samsung. Just after 2-3 days i came to know that the instrument is getting heat up while charging but i thought that it may be a normal thing since its a tab.

I feel betrayed, cheated by samsung and croma. As inspite of writing at various levels and ceo desk no action is taken till date and i am being fooled by samsung team by time buying answer and without any result.

May i request you to let me know clearly will i get replacement/ refund of my money or repaired instrument? If not i will be compelled to go to consumer forum and initiate other legal course of action and write to social media etc.

Hoping for any answer by tomorrow 6th june 2017.

Ashok shinde
[protected]

From: "ashok shinde"
Sent: mon, 05 jun 2017 19:50:59
To: "customer support", "neha sahani", "support india", "vadodara-centersquar dm1-a015"
Subject: fw: regarding your samsung product

What is the status of my complain.. Will any of you give me answer and replacement of my tab
From: "ashok shinde"
Sent: mon, 05 jun 2017 19:46:35
To: "deepak. [protected]@partner. Samsung.com"
Subject: re: regarding your samsung product

Mr deepak

You were to talk to croma manager and hence i provided you his contact details. You also promised me to give positive answer with in 24 hours but there is no reply from your end.
Kindly let us know what is the status on tab when will i get replacement.

Ashok shinde
Cell :[protected]

From: "ashok shinde"
Sent: sat, 03 jun 2017 18:36:33
To: "deepak. [protected]@partner. Samsung.com"
Subject: re: regarding your samsung product

Dear mr deepak

Thanks for the mail and call.

As per our discussion i have briefed you about my handset problem and also provided you the croma manager cell no [protected] name mr malcom das. I look forward to hear from you a positive reply soon and replacement of my tab as office work is getting badly affected.

Ashok shinde
Cell :[protected]

From: deepak bailwal
Sent: fri, 02 jun 2017 18:54:22
To: "[protected]@rediffmail.com"
Subject: regarding your samsung product
Dear mr. Shinde,

Greetings!

This is in regards to the complaint of your samsung handset bearing model code - sm-t285yzdyins and serial number - rz2h701s3hj.
We tried to contact you on available contact numbers ([protected] & [protected]), however could not reach you.
We would like to request you to kindly provide an alternate number and convenient time, so that we can contact you regarding your concern

Best regards,
Deepak bailwal
Senior executive - samsung india electronics pvt. Ltd.
Desk phone:[protected] extn 9678 (Mon - fri, 09:00 am - 06:00 pm)