[Resolved]  Samsung India — voltas ac 1 ton

Address:Mylapore Chennai 4, Chennai, Tamil Nadu

Cooling is not working. Instead after cooling up to 25 celsius the temperature rise automatically uptown 31or32 celsius. It also seems that the out side unit replaced is not mine. I am in amc for one year. Rcently i request rs fo service. But still it is not working. My cell no.[protected]. Adress.92 revathipuram 3rd street ayyencheri urapakam 603210 kanchipuram district tamil nadu
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Mar 28, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 23, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings.
After going through your concern, it seems that you have purchased the product from an another brand not from samsung.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Very bad service center.waiting since 2 hrs the problem was not rectified.

Samsung India Customer Care's response, Feb 26, 2019
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Dear Namasivayam,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Dear Namasivayam,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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