[Resolved] Samsung India — washing machine

simanchal panigrahi

from Gurgaon, Haryana

Address:

Thane, Maharashtra, 421306

Dear sir/madam,

On 12th sep, 2018 from samsung service center, they have sent new drum and rotator and fit the new one in machine.
But on 13th and 14th sep, we have wash clothes in machine, then also i am facing the problem of clothes tearing, clothes distraution, stitch breaking.
As you are telling the machine has the facilty of wooble technologyfor seperating clothes. Instead of seperating they are involving with each other and getting seperating, manually i have make seperate.

After full process of washing, the clothes should get full dry and the waters get off, but after changing the drum and the rotator part, after spin the clothes are lying wet in position, not removing all waters,

As telephonic conversation with mr. Manuji from gurgaon, he told me to use the machine and give us feedback.

I am fad off the machine, please change the machine or give me refund value of the machine and the clothes which are teared by machine that value loss also i want.

Please do the needful and take machine back and give me the refund.

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Oct 19, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Sep 17, 2018

Updated by simanchal panigrahi as i have already talked with manuji about the matter.after changing the drum and the revolvar lower part, yet also clothes are tearing, getting distrotion, breaking stitch.

yesterday i haved with customer care, mr shukentu, i have explained him everything. he told me i will write to higher concern.and also i have told to him i am fadup from the machine, i have requested for refund.

now mr. sureindarji called from samsung service center and told you have direct contact with boc branch, you are not contacting us for the problem, but when the problem is not resolving, i have find the other way to solve my problems so, i am contacting on mail and getting response from gurgaon.

i have purchased the machine on emi from bajaj finserv and paying the emi, i have purchased the product for my regular use and i and my family had suffer a lots problem.

27th dec, 2016 i have purchased the samsung j5 mobile, in that i suffered a lot problems from samsung service center east branch. then i have mailed to samsung ceo mail id, i get response from their side and after a month my problem was resolved by the service center.

i wanted to promote the company name, but i am not satisfied from the quality. then how i can promote to others.

because mouth publicity is the best promoting mode.

please do the needful and refund me the payment.

my mail id is : [protected]@gmail.com
my number is [protected]

i require the contact number and the mail of the concern person, to whom i can cordinat.