[Resolved]  Samsung India — wireless convertible charging pad

Hi,
I ordered wireless charger convertible pad from shop. Samsung.com/in. I received the charger but the plastic sheet pasted on the bottom is peeled off. Also stand is not sturdy. I shared a video of the same. Its quite loose from the edge connected from the base. I reported through email and get a revert from samsung that i have to visit service center. I just bought a new product from samsung itself and without using it why i will go to service center? There is no sense of visiting service center.
I also confirmed regarding return/refund policy before buying it and executive confirmed that for physical issues we refund or provide a replacement.
Now in 2-3 replies samsung insisting me to visit service center, which totally illogical and waste of time as well as money.