[Resolved] Samsung India — wrong information given by salesperson

rajnissh wilson

from Mundi, Madhya Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 495001
Website:	www.consumercomplaints.in

My name is rajneesh wilson from bilaspur (C. G) i purchased a smart phone (Samsung j7 max) reliance digital in purchasing time the store sales person commitment me in these mobile their is an offer in these mobile one time screen replacement. By accidentally my mobile screen damage. I contacted to service center they told me their is no offer in your mobile. Then after we contact to reliance store they don't give me a setified answer they told me samsung company were give you offer.
Now you told me what we do.in these matter company image is on role we hope you do needful me.

Thanks
Rajnissh wilson
Bilaspur (C. G)

+5 photos

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Jan 9, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd