Samsung India — Your technician and my complaint about my refrigerator.

Address:

Gurgaon, Haryana, 124

I have given complaint regarding my refrigerator that it is not cooloing and gas has to be filled. The complaint is taken three times and their technician calls to get the address saying address is incomplete. Only building name is give and flat number. I had to call the customer service again to find out if they do not provide complete address to their representative. They said yes and again the technician calls to get landmark. I said the school name. He says no one will no the school give me some other landmark. He says he will not come if I dont give proper address and landmark. Surprising people don't know the school name. Cant he ask any shops. I am also new to this city hyderabad. I find samsung customer service is not professional at all.
this is not the first time. In noida after 10 calls and complaints they used to send or else never. Last year they never turned up so I had to call the local guy. When i call for servicing of my washing machine they say they can not send because they only come if machine has some technical problems.