Samsung — Instant cashback not provided even after fulfilling all the terms and conditions.

ninadshaha

Address:

Samsung.com official online shop of samsung india

Recently dated 29th Oct 2020, I have purchased a Samsung M51 smartphone from Samsung official online store with an exchange. I have received the phone via BlueDart. As per the scheme there was instant cashback if the payment is done using an SBI credit card. During the purchase of the above-said smartphone, I used an SBI credit card but did not receive a cashback even after fulfilling all the terms and conditions. Also till today, the said order is not getting reflected in my samsung.com account.

While talking with the customer care of Samsung, Initially they told me that "you will get a cashback within 24 hours" but till today I have not received any cashback. Whenever I tried talking with customer care, I always got unacceptable answers and they were mixing the cash back with exchange value of my old phone which is not correct.

So I kindly request you to check in this matter. I will be happy to provide any further information required in this matter.

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Dec 03, 2020

Updated by ninadshaha Dear Sir/Ma'am,

Dated 26th November, after my complaint, I got a call from Samsung[protected]. The representative promised me that the cash back will be credited to the same payment method within 3 days. But even after 7+ day cash back is still not received.

Also the said order is still not visible in my Samsung account. So I kindly request you to check as soon as possible.

Regards,
Ninad.