[Resolved] Samsung — refrigerator | |||
I had purchased a refrigerator sbs 700litres from reliance digital phoenix from day one from billing with reliance and processing with hdfc i have been having issues. No invoice nor hard-copy of bill was given to me till date i don't have. Vignesh from reliance digital their so called experienced engineer was sent for demo and installation. He just opened the box and took 2000from me for thevstand and left i had lodged a complaint with samsung customercare and reliance office too on same day. It was to deaf ears. He had switched on the fridge before leaving. The next day i had noticed ced droplets of water around the vent and vegetables were getting stale and rotten i had made a couple of calls to samsung customer care and reliance office too. It was a very bad experience to an engineer home. Aftef my repeated calls i was put thru for a reliance engineer for a demo on sunday. He had informed me it's an internslissue, the samsung has to deal. It's frustrating to know from day one it has been a problem for which i had complained many a times to samsung customercare. Y should i put up with a fridge which has issues from day one... My experience has been horrible and frustrating... Regards meenal narayan Was this information helpful? | |||
Sep 2, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Aug 02, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
Comments
Sir,
Ur engineers have told they will contact Samsung customer care and put a word. So far no one has called nor turned up. The after service in reliance is of no value, u value ur clients only till u could sell the product. I had been in touch with the higher authorities of the store too. It's just a Merry go around between two concerns with us don't know wen we would get hurt . Or is this a new tactic of selling extended warranty sir ?
Ur engineers have told they will contact Samsung customer care and put a word. So far no one has called nor turned up. The after service in reliance is of no value, u value ur clients only till u could sell the product. I had been in touch with the higher authorities of the store too. It's just a Merry go around between two concerns with us don't know wen we would get hurt . Or is this a new tactic of selling extended warranty sir ?
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