[Resolved]  Samsung — Refrigerator

I had recently booked a complaint with Samsung customer care (From [protected]@gmail.com) that my fridge was not functioning. They appointed an engineer to look into the issue, he came and told that the inverter panel may have shorted so they need to change it, if the compressor is damaged then that also they need to change.

I the fridge was bought by my father who died recently due to corona, we are unable to locate the bill and so is the concern from which it was bought, Bharat Electronics Appliance, Coimbatore.

The Fridge is a 2014 make with a 10 year warrant on compressor. Since the invoice is unavailable they are saying that the warranty cannot be claimed. But even 10 years from date of Manufacture would be till 2024, so please help me get a warranty based service for the compressor should the need arise

My father worked for a Private Bank and had to move places frequently.
We just moved back to my home town after the death of my father, i seriously doubt if the bill is lost during all the hectic packing and moving of stuff. Please help me out in this dire situation, should the need arise to change the compressor.
Was this information helpful?
No (0)
Yes (1)
Sep 18, 2021
Complaint marked as Resolved 
There did not arise a need for the warranty to be claimed and hence the Issue is sorted
Samsung India customer support has been notified about the posted complaint.
Sep 16, 2021
Updated by Harsha nirmal Kumar
Bharat Electronics Appliances, Coimbatore is from where we bought the fridge. Thats how my mother remembers it atleast. I am not very sure of the dealer from whom it was purchased, but the purchase was done in the last 6 months of 2014 in Coimbatore that I can be sure of.
Sep 17, 2021
Updated by Harsha nirmal Kumar
My service request number is [protected].
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18887
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information