Samsung Refrigerator — SAMsung is the worst Brand ever ! PLease read why !

Address:

Bangalore, Karnataka

Facebook viral: https://www.facebook.com/mark.david.969/posts/[protected] WELL, here’s to educate Indians, the world over, on how Samsung operates in India. People pay large sums of monies for what we believe is state-of-the-art, innovative and technologically superior products. But, that is FAR from the truth where, Samsung is simply interested in getting you to BUY their products and then simply LEAVE you to ROT as the products degrades and literally disintegrates. Personally I believe ‘Apple’ and, in fact, many other Indian Brands perform far better than the incompetent Samsung range. ALLow me to share my experiences thus far (As on 24th May, 2014, @ 1023 hrs) - On the 19th of May, 2014 I placed a call to the Samsung Toll Free Line –[protected]. - I spoke to a female executive, who basis my mobile number actually shared my details. I liked that and it gave me a sense of comfort. - I shared to the person that my Samsung Refrigerator’s Lower Freezer has stopped cooling. I told the person that I am scared as the several thousands of rupees worth of meats would begin to rot and stink up the place. - I was rather pleased when the lady said that she will treat this as an emergency and have an engineer call me in 10 minutes… - Bang on ! Within 10 minutes I got a call from a Samsung person, who unfortunately was not the engineer. Instead he was calling to confirm my postal address and enquire for a landmark I shared the details vide sms. The call came in from the number [protected]. In about an hours time, another person, Lokesh by name called me and asked me to give him my postal address, which I again did vide sms. He told me that he could visit the following day (20th May, 2014). I asked him why he could not visit the same day and he said that he has already got his trip sheet (Journey Plan) and hence couldn’t alter that. I was forced to agree and oblige. - The next day he (Lokesh) calls me from the number [protected] and tells me that he will visit at noon. - Nobody calls and when I call at around 5pm, Lokesh tells me that he had to cancel the appointment with me because when he dialled my number I did not answer my call. I was forced to accept as I just needed someone to fix the fridge and freezer. Lokesh tells me that he will visit the next day (21st May, 2014) at 4pm. - Nobody calls and nobody comes and so at 415 pm, I call Lokesh. Now Lokesh tells me that I am supposed to register a complaint with the toll-free number. AT this point I lost it and I told him to do whatever has to be done, but get here and fix my fridge. - Obviously he doesn’t, but on the 22nd May, 2014 (Remember it is now 3 days since I told Samsung that the meats in my fridge would spoil), he calls me and visits my home at around 5pm. - “Whew” my sigh of relief was rather short-lived because, Lokesh comes in and then tells me that Samsung had got the model of the fridge all wrong. While my fridge is the high end model, I was listed as having a lower product. Now Lokesh told me that he was not qualified to handle this fridge and he asked that I again speak to the Samsung Call Center. - I was fuming but I obliged and spoke again to another lady (Each time you call Samsung, you talk to a different person and cannot request for the person you first spoke to – This means re-inventing the wheel and sharing the history, pain points etc all over again). I spoke this other lady who proceeded to generate a fresh complaint and this time with the correct model and serial number of the product. She said that the next day which is the 23rd May, 2014, a new engineer will visit. - On the 23rd of May, 2014, nobody called, nobody visited and my refrigerator began to stink up the place. So I called the Samsung people again, speak to a different person, give him the whole run-down and guess what he says ? He says that I need to re-register a complaint. When I asked him the reason, he tells me that the complaint I registered twice now, has actually not been registered… - I yelled at him and he just hung up (My fault for yelling, I guess) - I call the number again and connect to a Ramya and I had to give her the story all over again and she says the courteous ‘SORRY’ thing and asks me to hold while she gets her boss to speak to me… I hold onto the phone for 15 minutes and I had to disconnect. - I call the Samsung center again and now speak to a person by name Ashok. He hears the story again and simply disconnects the line… - I call again to the Samsung center, and this time I speak to a person whose name I just couldn’t follow. Now this guy tells me that his higher-ups are busy but his boss will surely call me in 4 hours… “4 hours” I scream. Is that how long I have to wait, since I have already waited for so many days… - Anyways, nobody calls and so I have to call again. This is in the evening of 23rd May, 2014. I speak to a Samsung person and he apologizes and tells me that the engineer will visit before 1030 hrs on the 24th May, 2014. - It is now 1046 hrs on the 24th May, 2014 and nobody has called, nobody has come and hence writing this. - Another entry: AT 1120 hrs I call the Samsung Customer Care and I speak to a female who simply hangs up - I called again and speak to another guy, whom I have to brief again. He now tells me that he will call me back in 20 minutes. SO here I am waiting for Samsung to get up from their perched asses… Like I said before, ‘SAMSUNG’ is the worst Brand that I have encountered thus far. I paid Rs. 1, 68, 000 for that refrigerator and it is really not worth . Samsung are just out there to screw you of your money and then let you deal with the stench, stink and CRAP, while they are out to cheat and con some other poor unsuspecting customer in India. SAMSUNG please get your act together and don’t think o[censored]s Indians as monkeys ! Fix my fridge immediately and be accountable for the grief, stress and pains you have caused. SAMsung think you can cheat, then you’ve got another THINK coming and fast. Warm Regards, Mark David Verghese Group Account Director WINGS BRAND ACTIVATIONS (I) PVT. LTD. PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL | RURAL | AUDIT Head Office: 'WINGS House', No. 5M-236, 5th Main, 2nd Block, HRBR Layout, Bangalore - 560 043; India Phone:[protected] / 25429533 | Extn.: 305 | Fax:[protected] | Mobile: [protected] Website: www.wings-promos.com E-mail: [protected]@wings-promos.com "In the long term, an honest and fair approach to doing business will always be the most profitable. And the business world holds such an approach in much higher esteem than is generally imagined" ~Robert Bosch