[Resolved]  Samsung — samsung has sent defect refregerator

Address:

Hyderabad, Andhra Pradesh

Sir, I have purchase my Samsung Refrigerator on dated 15.10.2013 Model N.R452RT33FARZASP/TL Sr. No.018028 from M/s Reliance Digital Address :- Gumidelli commerical complex, old airport Road, Begumpet, Hyderabad, 5000016. against one Year Guarantee. Account no:[protected] I have launched a complaint and Refrigerator giving a very bad smell and every item was spoiling almost i have given 6times i launched a complaint regarding same but till now the problem was not sloved. These are the complaints they have registered.since i borrowed samsung Refrigerator, from samsung service center 5 times and one service engineer from Reilance Degital they came to see what is the problem and they have taken the photos also.since last 1year complaint and same problem is going and after complainting many times the issue is not not solved and the compliant is not closed.Last month again i given the compliant from Reliance Digital service engineer has come and sees what is the problem and he has taken the photos and He told me that he will forward my complaint to the Senior Officer of the company almost 200 percentage he will try to replace the refrigerator, but till now my problem is not solved and complaint is closed. Yesterday we got a call from arround 12.10pm on 2.07.2014 Samgung Customer care A lady spoke to us and when we told our refrigerator problem, she started telling us that we are not using quality of food really am very upset how she says we are not putting quality of food in refrigerator and she even dont have minimum common sence almost we have spend 29700rs amount on branded samsung refrigerator. We have mention the lady that we put all quality food only but the issue is with refrigerator which is making food stale!!! The customer care lady was very rude to us. We purchased refrigerator on oct 15-2013 we gave a first complaint on november & second complaint on december 1st the person who visited our house said that according to climate we should change the temperature settings .the complaint is goes on continuing at last we went to reliance digitial(we have purchased refrigrator my husband Mr.S.Shiva shankaram has taken this issue to reliance technical team .they have take complain against the product & proceeded to samsung in the month of may .some of the technical team of reliance team also for verification there is defect in this product .We asked to replace the refrigerator we should get approval from samsung in june they found that ther is a defect in PCB. One of samsung senoir engineer came for verification about the product & he saying that this issue did not come to my notice if it has come earlier i would have replace the refrerator.This problem is not from my said this from samsung engineers only we aked to replace the fridge saying that you have sent us the default product .they said that sure we are going to replace the product at last they said that warranty has been completed .they are going to replace the PCB .we accepted it. Recently pcb has replaced .Engineer said that the problem is with PCB & product. They ask to sign we refused to sign on that paper .we asked to give us a copy saying that pcb has been replaced But still our problem is not solved .after replacing the PCB also the vegetables are getting spoiled .Again we gave a complaint regarding this issue engineer came and verified the fridge again the same problem is repeating i will inform to my senior engineer & they are saying that there is a problem in sensor .This is the problem we are facing from last October since 1 year Samsung is troubling a lot they are not solving our problem. We are facing a tourcher from Samsung not giving the right product & not even finding the fault in the refrigerator . Till today 18 members of technicians has visted since 1 year to our home .whe we gave a complaint to customer care with 48 hours the complaint to be closed .since 1year it is been pending & complaint is open.. The worst response from Samsung Care .they are troubling a lot .. Despite of making so many calls and going requesting Samgung & Reliance to fix my refrigerator problem nothing has been taken seriously and nothing has been solved, its been 1 year I am back of them to solve it… but now I have lost my patience. I want to refund my refrigerator Amount from the Reliance Digital or Samsung Refrigerator company or Replace a new refrigerator. I have attached the photos of the Bill and Food which is staled with this Letter. Kindly look this issue as urgent matter or else I have to take this matter to the consumer court.