[Resolved]  Samsung — samsung showing no warranty for samsung 860 pro ssd (s/n s5g7nc0n501648) purchased from amazon on 07.08.20 and samsung not giving warranty

Address:Block H House No 444 Palam Vihar Gurgaon 122017, Near Palam Vihar Ansal Plaza

Hi consumer court
On 07.08.20 friday i purchased samsung 860 pro 2tb ssd having serial no s5g7nc0n501648 from amazon online, order # [protected] for rs 39000. I havs tried registering this samsung 860 pro 2tb ssd serial no s5g7nc0n501648 in samsung web-site and however it is showing no warranty
Samsung ssd 860 pro 2tb,
Production date 10:05:2020,
Purchase date 07.08.20
S/n s5g7nc0n501648
Amazon purchase order # [protected]
Purchase amount rs 39000.00
Model no (Mz-76p2t0)

I have attached herewith bills, invoice,
While the product showing 5 years warranty, from last saturday 07.08.20 when i am trying to register the device it is showing as out of warranty. And i am not able register the device and obtain 5 years warranty services.
I have attached herewith bills, invoice, ssd photo
I have sent multiple emails for support however there is no response and i am not able register device and get 5 year warranty services
I am not able to reach to samsung voice call for ssd because as per samsung customer there is no on call service for samsung ssd
I am completely depressed exhausted by the extremely poor, disgusting, pathetic quality of services provided by samsung customer support samsung
Please ask samsung to register the 860 pro ssd (S/n s5g7nc0n501648) and provide me 5 years warranty

Regards,
Aritra kundu,
[protected] [protected],
Aritra32. [protected]@gmail.com,
Aritra. [protected]@gmail.com
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 13, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18887
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information