Samsung — Semi Automatic Washing Machine

Address:

Madurai, Tamil Nadu

I purchased a Samsung Semi Automatic Washing Machine on 8th May, 2013 having 2 year warranty. During first week of January, it has been noticed that the dryer is not working and upon complaint locally, the Reliance shop at Madurai where I purchased the same, noted the complaint and send a serviceman for check up and on check up it has been informed that the motor can be replaced freely since the washing machine is under warranty and got it replaced within 8-10 days, duly serviced (I have to pay Rs.650/- towards freight charges for taking the same to service centre). On return, the next day I noticed that they have not made the top portion of the machine tight as there was some gap, I think they have not made screw tight properly. I called the service centre again to rectify the fault after which I went out of station 3-4 days and on return on Saturday, the 25th Jan when I again using the machine, again the dryer got damaged and informed the service deptt again who came and after checking, the 2nd service man without giving the fault details, and signing on a paper went away saying that next day he will call me. But till today to this time (3.55 PM - 29/1) nobody called me and when I contacted, he was telling that they had made a complaint for replacing the motor again and it will take another 2-3 days for correcting the fault. Do you see this a proper way to behave with a customer? With no feed back, poorly servicing the machine causing hardship to the customer. It seems that Samsung wants to sell the products only and after service, it is not proper. Will you please look into this? Thanks, Sekharan RH2 Meenakshi Avenue, Kalai Nagar P&T Nagar Main Avenue Madurai - 625017 PS: Washing machine has been purchased in the name of Ms. Mini Sekharan - Mob: [protected]