[Resolved] Samsung — tv panel warranty service complaint

Anvesh Karangula

from Chennai, Tamil Nadu

Address:

522309

I bought the samsung 32k4300 series smart tv for rs 34000 on 23/12/2016 from reliance digital. I trusted the samsung and its warranty service so much that all appliances including refrigerator, ac, phones, tv, etc., belongs to samsung brand. My tv got cracked from inside without any external visible cracks on 10/10/2017. I conveyed the same to the samsung service center and the technician came to my home for the inspection. He concluded that it is physical damage and we have to pay for the panel cost which is rs; 15750. Then i surfed in the internet and saw some thousands of reviews with the same incidents of cracking from inside which was due to thermal crack not the physical crack. This type of service from the samsung was not that i expected after buying so many products from samsung. How am i supposed to spend another 16k to repair a tv that i bought for 34k without any fault of mine. This is so disappointing for me as a customer of samsung.

Was this information helpful?

No (0)

Yes (0)

Nov 14, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Oct 14, 2017

Updated by Anvesh Karangula Here are the details and update about the complaint:
Complaint no: [protected]
Contact : [protected]
email ID: anvesh.[protected]@gmail.com
Contact no on which product is registered: [protected]

The repair of the TV panel is going on now (at 6:30pm on 14/10/17).

Oct 16, 2017

Updated by Anvesh Karangula Here is another update about complaint.
Samsung technicians replaced the panel and billed an amount of Rs: 15, 100. This is surely not desirable for a TV that is 9 months old and bought for 34K.
Can i expect the reply from the samsung customer care? Its been 2 days since i shared the details required by the samsung customer care.

Oct 19, 2017

Updated by Anvesh Karangula I didn't get any response from the samsung. So this is the proof for why i am very disappointed about samsung customer service. This makes think before buying any samsung product next time. If samsung sees this post, try to atleast respond to our queries. You disappointed me so many times for the same complaint.

Related Samsung India reviews

View all 18888 Samsung India Reviews

Comments

Reliance Digital Customer Care

from Noida, Uttar Pradesh

Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact & email id at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

Anvesh Karangula's [Complaint's author] reply, Oct 14, 2017

I have already contacted the relaince digital store in which i bought the TV. They requested me to call the samsung customer care since our warranty is still on valid now. BTW i have taken resQ care plan for my TV for 2 years from 23/12/2017 to 23/12/2019. If this plan can help then it would be very much useful.
Contact : 9790463619
email ID: anvesh.0012@gmail.com