[Resolved] Sansui India — Sansui garbage brought home in the form of led tv and more mental stress with service. | |||||
First, this is not complaint, but my frustration form. I have purchased led tv - smc40hb21c on 15-mar-2016 (What a bad day it was, i purchased sansui tv - worst decision made) From day-1 hiss sound is coming from speakers and not used tv until today. It is there unused for almost a month. No installation until i called service center on 5-apr-2016 and raised a complaint - che[protected]. Service person told me that a board need to be replaced. He said it will take 4 days for part to come (It should be 9-apr-2016). He called only once during this time and i could not attend the call so he is not turned up. From that day (I.E. 10-apr-2016), i am calling every day to see my luck that tv get repaired. He always says, he is busy and he will come tomorrow. Today it is 19-apr-2016, tv is not working at the same time it is not repaired, I have already frustrated because of hiss sound on day-1 and this is definitely annoying. How do you feel if you buy a product worth 26, 000 rupees and not working and not repaired and it is there in as garbage in home. Once again, the biggest mistake i have made by buying sansui product. Please don't ruin japanese quality name with your stupid products and service. Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved Sansui India customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
I have Sansui 32" LED TV bought in November 2014 with 3 years warranty. Now my TV is not starting at all. First the problem got started with disfunctioning of many TV Functions and gradually the problem got worsen and now it has completely stopped working. Kindly resolve the problem at earliest
Dear Prashant970,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Videocon Online Team
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Videocon Online Team
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Plot No. 248 (1st & 2nd Floor), Udyog Vihar, Phase – IV, Gurgaon, Haryana, India - 122015
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Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
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Videocon Online Team