Sansui India — sansui led tv grievance beware of them

Address:	Thane, Maharashtra, 401208
Website:	G

Just read someone’s grievance on this forum where it is stated that videocon service is so pathetic that they should sell vada pav instead. Totally agree to this. I called up the so called videocon service centre who handle service of sansui led tv. The representative was very rude and arrogant. Least customer service knowledge and seemed to be doing a favour on me by giving me information on how my tv would start working again.

I have registered complain on 16/7/18 with job no tha[protected]. Since my led is in warranty, i am awaiting parts from company. No one has any clue how long it will take for part to reach the local electrician shop (This job is assigned to a local electrician shop by videocon and sansui). Think this is to cut costs at the expense of reputation. I was told to call after 3 days by technician. After three days i called daily for arrival of the part. Since 20th july, i called daily for enquirer as the part was expected next day. Yesterday, iwas told that the part has finally arrived and engineer will visit today. Today i was told engineer will be able to visit after 2 days only. I have no clue about what part is received. There is no transparency. Different details given by different people, the call centre says the part will come after 4 days. As per service centre since my tv is huge. It needs to be taken to their shop and then the part replaced in tv by the name of sr electronics. One ganesh claims to be the owner who does seem more than a office helper. 1700 /- rs is already charged by them upfront. Would suggest all to just stay from sansui and videocon electronic product. The quality and service both are pathetic and their people disgusting.