[Resolved] Sathya Agencies — microwave oven

eraje

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600017

I bought a samsung microwave, godrej refrigerator and a daikin ac unit.

The samsung technician came to install the microwave next day. He assembled the unit and tried to test. He was unable to start the oven. He kept on trying pressing the start button and nothing happened. The technician filed a complaint with samsung and spoke to sathya rep. It was agreed that sathya would take the faulty unit and replace it with a new one.

It had been 5 days since the problem happened. I kept calling every day sathya and they would say we will come and deliver the new one. But no show. Samsung would call and ask what is the problem every day. We have to go through the same explanation everyday.

Very frustrating. When i searched the web i found many more unsatisfied customers like me. Public should refrain from doing business with such agencies and stop buying bad items by believing the brand name. Hope you can help the public

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Nov 2, 2018

Complaint marked as Resolved

I am happy to inform that problem was resolved within a week. The Samsung representatives and SATHYA agency were on top of the problem after I filed then complaint. The followed up with phone calls and kept me updated. The problem (piece of packing material was stuck in the start/stop switch) was simple and the SAMSUNG repaired it quickly and the microwave started working, Though I was frustrated in the beginning, I am completely satisfied with the service.

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Sathya Agencies Customer Care's response Dear Sir/Madam,

Greetings from Sathya.

We regret the inconvenience caused. Please share your mobile no, so that our customer care executive can contact you.

Assuring our best of services always,

With regards,

SATHYA CRM
[protected]/[protected]

Verified Support

Oct 16, 2018

Sathya Agencies Customer Care's response Dear Customer.

Greetings from Sathya.

On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

Looking forward to serve you always,

With regards,

SATHYA CRM
[protected]/[protected]

Oct 19, 2018

Updated by eraje Samsung technician came and fixed the problem.
The problem was very minor, a piece of packing material caught got inside the locking mechanism.
Very much appreciate the customer support constant follow up calls and for handling the issue as quickly as possible.
Though I was frustrated in the beginning, I am happy with their support.