SBI — Atm fraud suspect

Address:

110011

Sir, i am serving in indian army and presently working with directorate general of artillery (Artillery-10), integrated headquarters of ministry of defence, rajaji marg, new delhi and at present i am residing with my family at house no rz - 237, east sagarpur, pin - 110046, new delhi. I m holdind a defence salary package saving a/c no [protected] name raj kumar gupta and kamala devi gupta which is maintained by sbi konnagar branch (02078), west bengal. 02 aug 16 at about 1632 hrs, i have received two sms on my registered mobile no [protected] regarding withdrawal of rs 10, 000/- and rs 8, 000/- (Total 18, 000/-) and whenever the incidincident was occured atm cards was kept under custody of myself. I became victim of atm fraud withdrawal. I have complained the matter to sbi customers care, lodged fir, written complaint to home branch and complaint to punjab and sind bank, saket, new delhi (Ibid amount withdrawal from punjab and sind bank atm situated at b 1/1 ground floor, saket) but till date i did not received any positive reply of my atm fraud suspect. My online complaint was closed by sbi customers care that ur final reply has been sent to ur branch. Pl contact ur home branch. I immediately send email to my home branch to send me reply in my email but sbi konnagar did not provide any reply. I also asked cctv footage from punjab and sind bank but till date he didnot provide the same for my satisfaction and necessary action. Sir pl do needful to resolve my problem at the earliest. I m facing acute financial hardship for atm fraud transaction. Thanking u in anticipation. Yours faithfully raj kumar gupta ph - [protected] email - [protected]@gmail.com